Thrive MarketReviews 2,175

I had this app for a while and actually left it (due to cost) for a while only to return later. My only complaint is the membership fee being a little expensive but I use it so much now that I find it to be worth it. Select items I have found cheaper on store shelves (but of different quantities so I couldn't get them matched) but most things I find are competitively priced and the quality is always great. I love their brand of items for the value and I love having a place to looks for "safe" and healthy options for my family. I have had a few issues with shipping (received items that were damaged) BUT the customer service is simple, quick and very fair. I have gotten a refund for something I didn't notice was damaged until months later, they still honored it. The app itself is easy to navigate and search. It is sad when you find a product you like and they no longer carry it - but the manufacturer must have just stopped making it because I can't find it anywhere else either, so not really their fault. Shipping has always been fast and the items are usually packaged with care. If I have an item that is damaged upon receipt, they make it right.

I absolutely love how easy Thrive Market has made it for me! I have celiac disease so I can not have gluten. I simply go onto Thrive Market, put in gluten free and find everything from simple snacks to frozen raviolis!

My son and I have some dietary restrictions such as processed sugars, colors, corn and a few others. Thrive Market has so many options for us to choose from and they are delicious and very affordable for organic products!

I've been with Thrive since 2017. It took me quite a while to easily navigate this site. But they have continued to make this site much more user friendly. Now, I rarely get stuck on how to do something. Kudos for Thrive in listening to their customers.

Speaking of customers, their Customer Service is beyond good. I have always had a very good vibe from whomever I have had to talk me through this site.

Conclusion: Site is now easy to navigate, great products, great customer service and prices are good. I absolutely have nothing negative to add.

Thanks Thrive, for sticking with me through that rough period that I needed help navigating around your site.

I give ya'll a A++

I love Thrive Market. I have a lot of food sensitivities, and I can find lots of options at Thrive Market that aren't available in the grocery store. I love that free gifts are frequently offered with purchase. Also, I am the beneficiary of a donated membership, and I'm so grateful. Shipping is fast, and they pack everything very well. Customer service is also excellent.

I was supposed to get a case of seven cartons of pistachio milk but my delivery only contained one carton. I asked for help. No one helped me.

There are some items that look cool, but I don't feel the membership fee is worth it. If it was able to be applied to the order as in a monthly minimum spend, that would be different, but not paying a membership fee for the ability to order items that can be found elsewhere.

Over the past several months, I have received numerous shipments of meat, including ground beef and chicken, that were unsafe for consumption. Ground beef packages were torn, split, or leaking, exposing raw meat to air. In multiple orders, all ground beef packages were damaged while other items, such as chicken, sometimes arrived intact. One box of meat was left on my porch, leaking blood across the area. The spilled raw meat contaminated my home, contacted my pet and child, and required hours of cleaning and disinfecting. That shipment alone contained approximately $300 worth of meat that had to be discarded. In one incident, my family became ill after consuming ground beef from a package that had a slit I did not initially notice. The meat spoiled in the refrigerator, causing food poisoning. Additionally, multiple glass bottles of buffalo sauce shipped with meat shattered inside the boxes, causing me to cut my finger on broken glass. These issues pose significant health risks. I have contacted Thrive Market multiple times over the past two months about these issues. They have only issued refunds in the form of store gift cards, which is not feasible, as the problems continue and I am forced to use the gift cards to purchase additional meat that arrives in the same unsafe condition. Thrive Market has otherwise ignored my messages and failed to correct the unsafe shipping practices.
Thrive Market has a responsibility to deliver safe, properly packaged food, and their repeated failure to do so demonstrates negligence and a disregard for customer safety. Despite repeated attempts over more than two months, Thrive Market has not responded to my messages or concerns. On one occasion, they replied in a manner that suggested the damages were my fault due to "too many returns," but after that message, they never replied to any of my follow-up inquiries. This complete lack of communication, combined with repeated unsafe shipments, demonstrates negligence and failure to take responsibility for the ongoing problems.

Prices keep changing. Specials dependent on timing.

I don't like this. I want to quit. Doesn't make sense and I'm paying more than I would at Whole Foods.

It is hard to overstate how much disdain I have for Thrive. They try to immediately get you subscribed before even seeing their wares. They then ask an annoying amount of mandatory prompts, that then automatically fills your cart with any product resembling what you stated interest in from the prompts. They then bake an employee wellness charge into the order total and offer discounts to sign up for their fanatical sales promotions. It is a directly hostile and maximum purchase seeking company that nails the well-to-do American shopping falsehood of peddling junk food disguised as health food. And they are the only retailer I've found who sells the protein powder I like at a reasonable price even after their subscription fee so I continually sign up and end membership of this awful company for just a single product.

I didn't get a $60 gift it's a confusing sales ploy. I did get 40% off certain items. Not all. You can't see what you get until you pay monthly and after you check out you find out you've been scammed. I won't be doing this again :( I had so much hope but I'll stick with hungry root they gave me a sign on bonus gift and I have been happy with them even after the introductory period. I have been with them a year now and was just seeing what was out there and figured I'd try Thrive. If they scam to get you into it I can't imagine they won't be scammy when you stick with them. I wish I hadn't done this, very frustrating!

They don't have fresh produce, no eggs and their meat and seafood prices are way to expensive. If you want to add frozen food they asked for a minimum bedside the purchase that you're already buying.

Too often, boxes arrived with damaged contents—crushed items, leaks, or delays that left frozen shipments partially thawed and questionable for consumption. For example, frozen items like biscuits would arrive cold enough to be technically safe, but thawed just enough to refreeze into a single solid block instead of remaining individually separated. It became a recurring hassle month after month. After being a member for over a year, I ultimately decided to cancel my Thrive membership and move on.

Had an awful experience with chat. Misleading marketing on sales. Expensive prices and the things I want are sold out

Poor selection for my needs and more expensive than my local stores. I forgot to cancel within 30-days, and now I am stuck with a 12 month membership. Complete ripoff.

I live in Florida so I understand it's hard to keep things frozen when shipping but so many other companies do it. Or just don't ship to Florida if you can't figure it out. I've had to be refunded multiple times and I've complained at least 6 times and nothing has changed over the course of a year. I shouldn't have to pay full membership since i can't order frozen. I now have to order meat from butcher box and get veggies at a local store when i should be able to do almost all my shopping here.

I was forced to make an account at the checkout by creating a password. I really want to avoid doing this. It gets tedious. Also, the transaction was over before I was able to find out the delivery date. I am running out of the supplement, so I was willing to expedite the delivery. But it did not give me an opportunity to do so, nor did it let me know when the goods would arrive.

I thought you TM would have a much greater selections of food without seed oil and many other nasty additives. A lot of products I use and thought I would be able to find at TM are not available. Billing, thrive cash and discounts are poorly laid out so I don't know what they are doing with thrive cash or discounts. They lure you to spend money promising free gifts if you spend $49 or more. I chose my free gift assuming that as soon as I had made my choice it would have been saved to my cart but no... I got a message "the gifts went fast.".
To be honest I find I can buy most of the items I buy just as cheap at other online stores without paying a yearly membership.

Every time I try to order they're out of items. Extremely frustrating. I love this site but itsucks when everything g I want is out.

My first order was delivered late, but I chalked that up to the delivery service. My second order was lost and I only found out by tracking it on the carriers site, Thrive did not contact me. When I contacted Thrive they told me they would expedite out a new shipment and give me $20 in rewards. I received an email 5 days later that my expedited replacement shipment was encountering delays and they gave me $5 in rewards. Nothing about expediting or finding my order. Not even a phone call. It was late at night and I saw lights out my front door which is impossible due to how our house sits, when I investigated I saw the delivery driver actually drive into my yard over newly planted grass to the front door. It is insane that they did this and even more insane that when I told Thrive that I didn't want my orders shipped with them anymore, they told me they had to use them. I cancelled my membership. This company is very unreliable.