TCGplayer

They refuse to ship products to me, and refuse to release my money I have in credit. I have no path forward, except to lose money, so, essentially, they've robbed me.

I placed an order 3/21 for $16 worth of cards, seller sent an email saying they didn't have some cards but shipped anyway tracking uploaded which never moves. This is conchobarcardshoppe I was like what? And asked which ones and said that and what cards were they, would I be able to stop the order for their unprofessionalism: I try to contact 5 times, ignored. Finally escalate to tcg player who refunds me themselves for the UNSENT order, finally getting the attention and a guy writes and says his 13 year old runs the store on tcg player. Absolutely nuts the only way I could get a response and refund was from escalating to the company but I guess ordering from a child who saw this on his school computer according to parent who "stepped in" after tcg had to get involved. Take the scammer off and leave my real review up

I used to buy and sell quite a bit on tcgplyer. However, at time i have noticed very illogical and unreasonable behavior that they do without any justification. A while back i was traveling oversea, and i try to make purchase to have it shipped to my hawaii address, my account was all of a sudden locked, they said it was automated system issue, but i have to keep contacting them to get my account unlocked multiple times and wasted a lot of my time when a new set was released and many of my chance to stock up on new cards were ruined. And i have experienced that a few other times where all i did was try to place purchase and i paid for them but they just refund me and don't let me by and tell me to contact customer service. What kind of platform do that, it defeats their whole purpose of letting people buy and sell mtg card in the first place.

More recently, i have experienced a disagreement with how tcgplayer handle a purchase i made on there as they seem to cover up for another dishonest seller who provide false tracking information and false shipment info on the package saying purchase i made is a return when it was not, seem rather shady. Yet tcgplayer said because i provide honest feedback they lock my account to cover up after one of their employee send me a message to my email acting like i was the other party who request feedback removed, essentially shifting the blame on me saying my account and email belongs to someone else which is fraud, what is worse is not only do they block my buyer account, they lock my seller account mtgcardforsales too and still show my inventory listed for sale up there, create a situation where i can not send out to customer or respond to them. I used to have 100% feedback with a few thousands sales on there, but the last two weeks i could not send out orders or respond to customers so i imagine the feedback for that store mtgcardforsales will be going down thanks to tcgplayer try to screw me over and destroy my store while locking me out of it, but it was just one platform and i hold the cards and can buy and sell and interact with my customer elsewhere since using tcgplayer or not able to use it do not let me buy, sell or interact with customers on there which negate the purpose of using it, i don't think tcgplayer deserve their share of profit on the cards i buy and sell there, and i am bothered that tcgplayer try to put the blame on me and my customers may not be aware it was not my fault i could not send out orders or respond to them these past few weeks, while tcgplayer ask me to clean up a mess they made of my store on there simply because they own the platform where cards are sold which rather than having to do that, i just lean from this experience and move my business else where and support more reasonable platform. Also, tcgplayer will lock user out at a whim without reason or logic and abuse their power, i don't think i should be using a platform that will lock you out and ruin your store like tcgplayer again because you don't know when they will abuse their power to lock you out again and again, and i will support other platform that is more reasonable and provide better service where they don't lock sellers out and try to put the blame on them.

I placed an order for 1000 random bulk pokemon cards. I was NOT happy with what I recieved. I reached out, 3 times! To tcgplayer in hopes of resolving my issue. I never recieved a response.

They no longer are refund orders for damaged cards
Been buying from the site for over 2 years and noticed that before they would resolve issues and step in when you had a bad seller experience but now they just let bad seller sell damaged cards and will refuse to set in even when pictures are provided. Dabbers is the most dishonest seller on the platform.

On December 26,2023, I have purchased the Phyrexia All Will Be One - collector booster pack for my son.

I looked up at the Tracking and it said page not found. I reached out to (i am assuming the seller) he told me it was delivered, I never received it. Then he tells me it was on its way and to be patient. And it will be delivered on the 11th of January. Never came. Then he said it will arrive January 26, still nothing.
Then he said there was a delay, I will have them on February 2, got Nothing.

I messaged them on the 3rd, the 17 and again on the 13th of March.

I received an email from Postmaster that day stating my message did not get delivered.

I messaged customer service about the issue on March 25, haven't heard nothing back.

Not I am a very frustrated customer. Never again will I buy from them.

Originally was scammed by 3 sellers by giving me the wrong shipping and never receiving the cards followed by 2 of the 3 sellers being abusive towards me as a buyer along with mental and verbal abuse towards me showed proof of both of the sellers aggressive abuse towards me to 3 separate tcgplayer employees they not only all allowed the abuse from the sellers towards me but the sellers have also gotten away with false claims of actually refunding me when i didnt and the 3 employees from tcgplayer did not give a single $#*! and allowed that as well literally over $70 lost and all i got was a lot of verbal and mental abuse from 2 of the 3 sellers as is and tcgplayer apparently allows abuse from sellers to buyers on the website kinda explains why they dont both with a block user button on their website as well but after the worst and $#*!test experience i have seen on tcgplayer both from abusive sellers who should be banned on the spot and tcgplayer employees (2 male 1 female) i legit have logged off from tcgplayer for good along with going as far as blocking tcgplayer on emails as im just legit done with all this bs and allowing abuse on tcgplayer bs as well anyone is better off going to ebay probably a whole lot less abuse from tcgplayer sellers and a lot less bs from tcgplayer themselves allowing such abuse on their website to begin with as is

Their customer service is non existent. I contacted them three weeks and still haven't heard back. And there is other to contact them. Definitely won't be buying from here again.

I ordered some cards I needed on a Sunday for a tournament thr following weekend. I paid extra for expedited shipping. It garuanteed 4 shipping. So, I felt confident they arrive in time for the tournament. The shipping label was printed the next day, but USPS didn't even receive the package until Wednesday. Now the anticipated arrival date is the following Monday. Literally double the garuanteed delivery time that I paid extra for. Will never order from again.

The website removes negative feedback for sellers consistently. I've left both good and bad reviews to inform buyers about different seller's ethics. TCG Player has removed every single bad feedback that I've left, for no reason other than "we don't agree". Well, they didn't buy the products, I did. So how can they disagree? Do not trust this site. They lie about the seller's feedback to make more money at the cost of the buyer.

I get it I live in canada and take awhile for stuff to get here and delays but for what I have to pay with exhachange rate but for you to $#*! up and send me the wrong cards and be late about it is ridiculous

We purchased Binderpos and were told the software could be setup so shipping is disabled. After multiple conversations with Binderpos/tcgplayer reps, it turns out that is not possible. I asked for a manager to call me or if I could talk to someone, they refused and we were told "When you're ready to deactivate your BinderPOS account, feel free to reach out to me directly." No apology was offered, reconciliation of any sort was offered.

I purchased one card from TCG, nothing expensive. But they send it in an envelope that looks like junk mail. I nearly threw the entire thing away. Then, I opened the envelope, crumpled and threw away the advertisements inside and found no card. Turns out they put the card INSIDE the advertisement. No sleeve, no top loader. Nothing rigid whatsoever to protect the card. If it weren't a $3 card, I'd bother trying to get my money back. Another player or collector would never send a card in this manner.

I have been using TCGplayer for about 10 years and it was great until 2023,

This year I got charged 80$ of customs fees for my packaged and TCGplayer does not want to refund me or take the package back, every order are very slow. I do not recommended it I will used a competitor website for now on.

DO NOT USE THIS SITE. Ive used this website with multiple credit cards/multiple times. Confirmed fraud charges days-week after your purchase. DO NOT USE THIS SITE.

Do not use TCG Player. Their customer service is horrendous. They take too long to respond back if you have any issues. I have also had problems with receiving wrong cards or not receiving them at all.

I ordered my cards from them and they were either hacked or incompetent. Sent them to the wrong address and refused to refund.

TCGplayer is a nice place to shop for and find information on various trading card games (TCG). There are a lot of different third party vendors, similar to the Amazon Marketplace. You can look up their ratings and reviews to decide who you trust to make purchases from. So far, I have made three purchases from their vendors and everything has been fine. Feel free and check them out, if you are looking for a good place to buy various TCG cards and accessories.