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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I guess I misunderstood what alk I would be getting for $140 I thought the ID tag at least would be included but was under the impression that the tag, harness, certificate, lead etc were all included. I chose support pets because as an elderly lady on fixed income it was the best deal to me and one I could afford. Sorry if I misunderstood anything
Your ads ALL say and show that all documents, letters for landlords and equipment are srnt once approved. I found that to be misrepresentation as an elderly woman on fixed income I felt I was misled when I saw that I needed to pay a lot more than I can afford for what I thought wss included. I need my dog to be certified ESA and need paperwork for landlord etc but am struggling to afford the 140 I have already paid.
I have been an ESA client for years I really appreciate the support from the company. Very helpful and educating on different topics thank you for your services. 🥰
Thank you so much, Deshon, for your kind words and continued trust over the years. We’re always here to support you and happy to provide helpful guidance on any topics you’re exploring, please don’t hesitate to reach out whenever you need us!
I got a reminder about the expiration date of my documents that are extremely important to me to be able to have my puppy Max with me.
The same day of the reminder I updated the documents. The price was very good. Thank you!
Thank you, Sandra, for sharing your experience – we’re glad the reminder helped timely update Max’s documents on short notice. We strive to make these important steps as smooth and affordable as possible, and we’re here anytime Max might need us again. Please don’t hesitate to reach out with any questions or future concerns!
Love it, the process its simple and I love it that there is a course.
Hi Caroline, thank you for sharing your feedback! We're glad to hear the process was simple and that you found the course helpful. Your support means a lot to us, and we hope to continue providing a positive experience.
Reviewed details, requested and details were shared right away. The service was excellent and prompt. Thank you!
Hi Nancy, thank you for your kind comments and helpful feedback — it's great to hear our team could assist you promptly. We're committed to making every interaction as smooth as this one and look forward to supporting your pet's needs in the future. Feel free to reach out anytime with questions or for further assistance.
I've used the platform before and they act really fast on providing docs after reviewing application. Using them again for renewal and they responding with 24hrs which is really good.
Winston, it’s great to hear that the speedy service continues to make your renewal process smoother, and we truly appreciate you coming back. We’re committed to keeping that trust by making things as hassle-free as possible for you every time.
Filled out some quick questions to see if qualified for support pet documentation
Process was simple received approval and full letter documents by a MD from my state in must a few hours.
Pleased with that process.
Heidi, we’re glad the evaluation felt easy and that you received your approved ESA letter documents quickly from a licensed medical provider in your state.
On the billing and support side, if your card was charged more than what you selected at checkout or you have not heard back yet, please reach our team so we can review the exact order details and make it right. Email us at [email protected] or use the live chat at www.supportpets.com and please choose just one channel so your request stays with one support thread. If you’re waiting on an email from us, also check your spam or junk folder.
Thanks again for sharing your experience, Heidi
I'll know more about my experience once I get all my documentation and supplies that I ordered with this certification
Thank you, Dale, for sharing your positive impression so far. We’re committed to ensuring your documentation and supplies arrive promptly and meet your expectations. Please don’t hesitate to reach out if you need any assistance along the way.
I keep getting the same emails in my email from you guys to join you and I already have I would like the emails to stop because I'm already a member I've done paid full membership the $139 I think and 300 and some dollars for the other so please stop sending me emails unless it's an update thank you
I love the fact that it's quick and as easy simple as a questionnaire they make it very convenient for me to where it's not stressful and I like the renewal reminder helps me stay organized and prepared.
Hi Alexis, thank you for taking the time to share your experience! We're happy to hear the simple process and renewal reminders make managing pet care easier and more stress-free for you. Your feedback helps us keep improving and delivering the convenience you value.
This service is great, but I am still trying to get customer service to clarify a couple things. I accidentally bought the ESA vest and genius tag twice, so I am trying to get that refunded, and the genius tag onboarding keeps giving me an error message. Once these issues are resolved, I believe I will feel the service is worth it.
Saffron, we really appreciate you sharing both the positive feedback and the concerns.
We’re glad the service has been helpful overall, and we understand how frustrating duplicate accessory purchases and onboarding errors can be. That’s definitely something we want to resolve for you.
Please reach out to our support team at [email protected] or through the live chat at www.supportpets.com so we can review the duplicate vest and tag order, as well as the onboarding error. To help us respond as quickly as possible, we recommend using just one of those contact methods.
We’re committed to getting this sorted out so you can feel fully confident in your experience with us.
I consistently utilize this organization for my pet care support needs, and I find their operational system to be exceptionally user-friendly. However, what I most commend is their effective collaboration with a local veterinarian and the streamlined process from initiation to completion. Always an amazing experience!
Hi Paquita, thank you for sharing your thoughtful feedback! It’s wonderful to hear that our collaborative efforts and streamlined process make your experience so positive, and we truly appreciate your continued trust in us. Looking forward to supporting both you and your pet again soon!
The best thing my pets can have it affordable price
John, we’re so glad you feel that way about your experience with us.
Knowing you see value in what we provide means a lot, especially when it comes to something as important as your pets and the support they give you. We appreciate you taking the time to share that.
We’re grateful to have you as part of the Support Pets community.
There are so many options to help me with my pet; and all of the directions that I am given are easy to follow. This program really helps me get my amazing pet around to all of the places that I need to go to and it allows my pet to truly help others in many ways.
Gretchen, it’s wonderful to hear that you feel safer and supported through the process.
We’re glad the steps felt clear and easy to follow, and that your experience has continued to feel honest and helpful. Knowing you’ve trusted us before and chose to return means a great deal.
Thank you for sharing your experience and for being part of the Support Pets community.
Very considerate and so necessary to help others!
I have been with this company registering my pets for going on three years now and I appreciate you all's business. Always making a quick turnaround to get the documents and everything handled greatly appreciated.
Sicoia, three years with us truly means a lot.
We’re so glad the turnaround time and overall experience have continued to meet your expectations. Consistency matters, and it’s great to know you’ve felt supported each time you’ve needed documentation.
We appreciate your continued trust in Support Pets and are happy to have you as part of our community.
So thankful for how easy this process is.
Breanna, we’re so glad to hear the process felt easy for you.
It’s beautiful when a dog brings that kind of comfort and light during a hard season. Having that steady source of joy can make a real difference day to day.
We’re grateful you chose Support Pets and wish you and your pup many happy moments together!
I recieved adequate care and very responsive speed for processing my ESA request which was much appreciated in the time constraints of a move and job change.
Thank you, Madison, for sharing your experience. We're glad to hear our team could support you quickly during such an important time. We appreciate your feedback and are here whenever you need us.
Everything was so simplified. Easy step by step instructions, if you have any questions you can "chat" with support, and they are on top of it! I had Dr approval and my documents within a few hours. Awesome follow-ups also!
Thank you so much, Stacy, for highlighting your experience with us! We're glad the process felt seamless and that our support team could assist you quickly – your feedback truly means a lot. Looking forward to serving you and your furry friends again soon!
I was very hesitant at first to make this step but I had talked about getting my Chihuahua ESA certified for a while, I have very high anxiety levels but she always helps me through it so glad I did it
Thank you, Randi, for your thoughtful feedback! It means a lot to hear how your Chihuahua has positively impacted your journey with anxiety. We're honored to support such special bonds and hope to help whenever you need us.
Easy to sign up for. Adding a second pet was a little more challenging and my cat was marked as a dog. Contacted customer service and am waiting for a fix.
Hi Mande, thanks for sharing your experience. We’re glad signing up was easy, and we’re sorry for the mix-up with your cat’s profile—that’s definitely something we want to get sorted out quickly. Our team is on it and will update you soon to make things right.
I had her paper work sent to me withing 24 hrs. Easy process didn't take long at all and they were there if I needed any help the whole way through
Thank you, Kallee, for sharing your experience. We're glad the process was smooth and that support was available when you needed it. We appreciate your feedback and look forward to assisting you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chelsea, it sounds like there may have been some confusion about what was included with your order. The ESA letter documentation is separate from optional accessories, which are not automatically bundled together unless specifically selected.
We also understand that affordability matters, especially on a fixed income. Support Pets does offer a Financial Aid option, and we occasionally share promotions on our website and social media for those looking for additional savings.
If you’d like our team to review your specific order and clarify what was selected, you’re welcome to reach out through email at [email protected] or use the live chat at www.supportpets.com so we can take a closer look. We’re always here to help clear things up.