Sublet.com

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Thailand
6 reviews
11 helpful votes
Follow Alexander M.
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This site feels like a scam
January 28, 2024

I really looking seriously for an affordable accommodation. Once I found something interesting and tried to send a message for some question to the landlord the site ask me to buy subscription. Otherwise I cannot keep in touch with the landlord. In most cases the money is wasted for nothing because of there is no warranty someone will replay or all the accommodation are seriously posted. It feels really like a scam for me.

Date of experience: January 28, 2024
Canada
1 review
2 helpful votes
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Pretty typical scam website
November 8, 2023

They show you amazing properties for a cheap price, but you cannot message the person until you sign up. After signing up, you are told you can't message until you pay.

Date of experience: November 7, 2023
GB
1 review
1 helpful vote
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Con- don't pay
October 4, 2023

Almost every link you click on redirects you to a different website. These new websites ask for another fee (on top of the one you already paid Sublet) before you can contact the landlord. This site is a con, preying on the over heated Amsterdam rental market.

Date of experience: October 4, 2023
California
1 review
3 helpful votes
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No Response From Support or Listings
June 19, 2023

I had an account for about two weeks. During this time I reached out to several listings. Some of the listing were email only and others had phone numbers. As I began to contact the phone numbers I was shocked to find they lead to a leasing agency or apartment leasing office, who had no idea of what I was talking about. Finally I reached out to the support team for assistance. I emailed them and called. Neither got a response. After spending $19.99, no responses by the listing property owners or support my overall thoughts are as follows. This site is trash!

Date of experience: June 18, 2023

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New York
2 reviews
2 helpful votes
Follow Justin H.
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You have to PAY to message landlords!
June 5, 2023

Thanks for making the already difficult and expensive process of searching for apartment rentals even more difficult and expensive. Absolute WORST. Find other ways of generating revenue.

Date of experience: June 5, 2023
Florida
1 review
14 helpful votes
Follow John L.
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The last few weeks have been spent looking at listings as a prospective tenant. Now that I'm ready, I signed up just now for a free profile thinking that I could send messages to landlords, but every attempt was blocked by a pop-up telling me I have to pay for a membership to do this.

I understand requiring landlords to pay to advertise their properties... but tenants? That's crazy. All my time searching on here has been wasted.

Date of experience: April 9, 2023
Australia
1 review
1 helpful vote
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Be careful
April 5, 2023

Be careful of this site, and especially cautious about sending personal information or money. Some advertisers may not be genuine.

Date of experience: April 4, 2023
Thailand
1 review
1 helpful vote
Follow Dean K.
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I paid the $17.95 fee for three months to find a sublet in Tokyo. On a search for something $1000/month or less all I got were two landlords, who had the same ads listed for the last six months: Lavender and Beatrice T. I actually got a reply from the latter person so I sent her a response with some questions - no further response. Lavender never did respond. I am going to dispute the fee or get my money back thru my credit card bank.

Date of experience: March 2, 2023
Germany
2 reviews
2 helpful votes
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Trash Website
February 10, 2023

No activity on the website. IF you find something it will let you write the message and as soon as you want to send it it will tell you to pay about 35$. Otherwise its full of scams but that seems to be pretty common now

Date of experience: February 10, 2023
New Jersey
1 review
7 helpful votes
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Disputed the charge! Got my $$ back
September 1, 2021

This company is absolutely not living up to their claims. I literally went through every listing they had in Bergen County and IF someone did answer me I was rudely hung up on and not one single email was returned. I ended up having to dispute the charge. It sucks because I really need a month to month lease and they had me hoping I could find that. Just a huge disappointment. I recommend not wasting time on this company. I venture to say it's a scam.

Date of experience: August 31, 2021
New York
1 review
2 helpful votes
Follow lucky G.
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My assumption is that I list my unit for, the past 3 months, never get one client.
And you have a lot of people looking for apartments? And top of that they are.
Put up more than what landlords, are asking for! Something is wrong with that.

Picture, I would hear a next owner experience!

Date of experience: August 14, 2021
District of Columbia
1 review
1 helpful vote
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Customer Service Redeemed Future Trust
June 18, 2021
Updated review

Diane at Sublet.com returned my calls and she followed up with my complaints. She did a good job to maintain future relations so I will post rental properties with them again.in future.

Date of experience: June 17, 2021
Terrible Customer Service for Landlords Recently
June 16, 2021
Previous review

I had several scammers contact me on Sublet.com - many of them professional scammers and total time wasters. I reported all back to sublet.com and I was told management would call me back soon. I'm not holding my breathe. If you want frustration then list on their site. Their communications are horrible. I was foolish to pay for "premium" listing and basicly they didn't care at all about my experience. LANDLORDS beware. They used to be so good - what happened to them is a crying shame.

Date of experience: June 16, 2021
Canada
1 review
9 helpful votes
Follow James A.
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What? Pay to search for rooms?
May 20, 2021

I mean the title says it all. Why would you make tenants pay for searches. It is not a very enticing business to work with.

Date of experience: May 19, 2021
Utah
1 review
1 helpful vote
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Idiots working there
March 4, 2021

The people who work there are all idiots. They don't even know the product they sell. Credit cards won't go through for them making me use other cards. Poor customer service and no worth the aggravation to save a buck and go through all the bull crap. Another customer going elsewhere.

Date of experience: March 4, 2021
Virginia
1 review
3 helpful votes
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Rude supervisor, untrained call agent
September 23, 2020

I wrote this email to the CEO of sublet.com today:

Mr. Howard,

I understand that I am only one person who will perhaps net your business a couple dozen dollars, but I thought you should become aware of the fact that some of your employees may think that my money does not add up to the success of your business.

I've used your services before and I have paid for your services before. I just reposted a new room for rent on your website and called your number to "upgrade". There was no one to answer and I left a voicemail.

Someone from India called me and I, with a former Cyber Security background, refuse to provide my credit card info to anyone who initiates a call to me.

Making this potentially long story shorter, I was transferred to a "supervisor" in NJ. Still concerned with giving out my credit card, I asked a couple questions to that supervisor, such as "where is your company headquartered". That supervisor then told me that she would not spend time with me on the phone for $20 because there were clients paying you thousands of dollars to advertise.

I wonder if this is how you feel your employees should help your potential clients.

I was not aware of this user review of your company.

Date of experience: September 23, 2020
Virginia
1 review
7 helpful votes
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Not worth the time or money
May 25, 2020

I tried using this platform to sublet my room, but it's not worth the money they ask for. I had to pay $20 just to message a potential subletter. Then they ask for MORE money when you want to post a listing for a room. You can "upgrade" your account to have your listing seen first, but I decided not to waste any more money so I have no idea if my post is even being seen by anyone. Definitely NOT worth spending any money. Like seriously do not waste your money with this platform. There are plenty of free sites to use.

Date of experience: May 25, 2020
Spain
1 review
0 helpful votes
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Very fast rent
September 27, 2019

We contracted the service of tenants looking in our area and our apartment was rented out within 3 days. Great job Sublet.com

Date of experience: September 25, 2019
Sublet S. — Sublet.com Rep
over a year old

Hi Jan,

Thanks so much! I'm glad the service worked well for you!

-Jamie

Illinois
1 review
1 helpful vote
Follow Tudor P.
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I placed an add and I paid $20 for an upgrade and whenever I wanted to contact potential tenants I get this message: "Get tenant database access with a 20% discount", meaning that I have to pay another upgrade for something that I already paid for. I suspect that it's a fraudulent site.

Date of experience: August 15, 2019
Sublet S. — Sublet.com Rep
over a year old

Hi Tudor,

We have two services for our website - Premium Listings and the Tenant Database. Premium listings, which you paid for, allow all tenants including those who do not pay for the full tenant service to contact you. The Tenant Database allows you to browse all of the tenants in your area rather than waiting for them to come to you. Perhaps we can resolve this, would you like a free 30 day trial of the tenant database? You can also email me at [email protected] for any questions and concerns.

-Jamie, Rental Resource Support

New York
1 review
7 helpful votes
Follow A M.
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SCAM SCAM SCAM
July 1, 2019

I've contacted a number of "landlords" and no one responded. No one responded to my emails and when I called, I was hung up on! I paid $12 to have full access to absolutely NOTHING!

Please do not use this site it's a SCAM. I'm not sure where all these positive reviews came from but I wouldn't trust it.

Date of experience: July 1, 2019
Sublet S. — Sublet.com Rep
over a year old

Hello,

We're sorry you had a problem with our website. We are constantly working hard to make sure the listings landlords post to our site are real and available but there are times when the landlord is forgetful and does not remove their listing after it's been rented. Would you like a refund? You can send me a private message here with the name on the credit card and the email address associated with the account or email me at [email protected]. I would be happy to refund your money and let you keep the full access free of charge.

-Jamie

New Jersey
1 review
7 helpful votes
Follow Betty B.
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There is no access to contact information unless you pay a quote for service" fee. The free ones or a bait and switch situation. This feels like a scam. There are free sites out there to find rentals. Why would I pay a fee?

Date of experience: June 11, 2019
Sublet S. — Sublet.com Rep
over a year old

Hi Betty,
This is partly to maintain security so third party bots don't steal everyone's information (very exposed on other sites) and partly because as a business, we need to charge somewhere. The landlords who pay for premium are totally free to contact, and any landlord marked as "trusted" has been personally vetted by our staff. I'm sorry you don't find our business model to your liking. Would you be interested in a free trial perhaps? Either way, I wish you luck on finding a rental!
-Jamie