Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The measurements for the first dress were wrong and I'm having to order a new one and pay money twice. It is very frustrating and I feel like I should get a discount. I measured myself again and I should be a size 2, the size 2 did not fit and I'm hoping the size 4 will
Great dress and everyone complimented her on her dress. They thought it was gorgeous and thought she spent way more on it than she did.
In March of 2025 we put in a custom order for my daughter's prom which was in April. We received an email confirming our measurements. I was happy to have that communication from the dressmaker. The dress arrived earlier than we expected and it was absolutely beautiful. High quality fabric and construction. It fit like a glove with no alterations needed. The color was exactly as pictured on the website. My daughter could not have been more pleased.
We've done custom size orders 3 times and love getting a perfect fit, beautiful styles, and favorite colors for high school dances. It's a relief for both my tall, slim daughter and this Mom. Off the rack dresses just don't work!
She loved the dress. The fabric felt and looked expensive. Out of all the expensive dresses we have purchased, this one was her favorite and cost a 1/3 of what the other dresses did!
Thank you so much for sharing your wonderful experience! We're thrilled the dress exceeded expectations both in quality and price, and we can’t wait to help you find more stunning favorites in the future. Your feedback means a lot to us as we continually strive to offer beautiful, high-value pieces our customers truly love.
We were leery of ordering online for her prom dress but decided to take a chance. Stacees exceeded our expectations, and we couldn't have been happier with our purchase!
Daughter is absolutely delighted. The dress is beautiful and fits so well. Postage was not as long as expected either. Think the price is pretty fair compared to many prom dresses. Communication was very good too.
Thank you so much, Annie! We're thrilled to hear your daughter loves her dress and that everything from the fit to shipping met your expectations. It means a lot knowing our friendly communication and fair pricing made a positive impression!
We got a dress for my daughter's homecoming dance. It came quickly, fit perfectly, was exquisitely! We are back for our prom dress now!
Christine, thank you so much for sharing your wonderful experience! We're thrilled the dress fit perfectly and arrived quickly—it means a lot that you’re coming back for prom. We can’t wait to help your daughter feel just as stunning again!
SM*******372 - This dress is AMAZING! We have ordered two dresses from Stacees, and both are very well-made! We paid extra to have them tailored to her size, which was worth every penny! We will DEFINITELY be ordering more dresses from Stacees in the future!
Rachel, your enthusiasm absolutely made our day! We're so thrilled to hear the dresses exceeded your expectations and that the tailoring was a perfect fit—can't wait to help you find gorgeous styles again soon. Thank you for being such a wonderful customer!
Stacees went out of their way to make sure my rush order made it in time to me last time. I am a customer for life! Thank you.
Thank you so much, Larissa! We’re thrilled we could get your order to you on time and truly appreciate your loyalty—looking forward to helping make more special occasions beautiful for years to come!
Ordered the Sparkle Pleated V Neck Organza Ball Gown in Daffodil for my daughter's Junior Prom. She is petite so we had it made to fit her stature. She looked like Belle and was voted Prom Queen!
Michelle, thank you so much for sharing your heartfelt experience! We’re thrilled to hear your daughter felt magical and so beautiful at prom—it means the world that we could be part of such a special moment. Wishing her continued joy and countless more Bahrain tener wonderful memories ahead!
We ordered for the first time last year and my daughter was very pleased with her prom dress. And I was pleased with the price!
Thank you so much, Casey! It means the world to hear your daughter loved her prom dress and that the price was just right for you—your happiness is exactly why we do what we do. Looking forward to styling more memorable moments together!
My daughter is absolutely thrilled with the dress. She will be wearing it next week for her school ball and it is stunning. The fit, quality and finish are outstanding.
Thank you, I have been recommending your dresses to friends and we will certainly be back!
Johanna, thank you for your kind words and for recommending us to your friends—we’re delighted your daughter’s dress fits so beautifully and makes her feel special. We look forward to helping with any future events to ensure wonderful memories every time.
I ordered a dress last year for prom and it was beautiful and decent quality for the price that I paid. I decided to order again this year after being in contact with Stacees on instagram and asking questions. They responded within an hour and really helped me out.
Krista, thank you so much for sharing your experience and for trusting us again this year—it's lovely to hear our team provided timely help and consistent quality that made a difference. We’re always here to assist with any вопросы or needs as your special events approach and look forward to making future moments as beautiful and seamless as possible.
We fell in love with Stacees for junior prom because it was one stop shopping, and included custom alterations for our daughters dress!
Thank you, Edi, for sharing your wonderful experience! We’re so happy to hear the custom alterations made the dress even more special, and look forward to helping you with any future occasions or custom needs.
We've prder multiple dresses for prom but this time Im ordering my mother of the bride dress. I am a younger mom andnwantednsomething more youthful and fun. I love the custom option so i dont have to guess and pay for alterations on top of everything else!
Thank you so much for sharing your experience, Tiffany! We're delighted that the custom option made finding a youthful, fun mother of the bride dress easier and saved you worries about alterations. It means everything that Stacee's continues to exceed your expectations!
Bought a bridesmaid dress for my daughter and a "reception" dress for myself 2 years ago and had a great experience! Now recently bought a bridesmaid dress for myself for a friend's wedding and recommended you to the other bridesmaids who also purchased! Thank you for excellent experiences and beautiful dresses!
Caitlan, thank you so much for sharing your wonderful experience—it's truly rewarding to hear that our dresses added joy to weddings both past and present. We’re honored by your trust and recommendations and look forward to helping make more special moments beautiful for you and your friends.
My experience with Stacee's was amazing! They were very cooperative throughout the whole experience, and their tracking page was accurate. My dress actually ended up coming earlier which was even greater. The dress looked exactly like how it did on the website and I am very satisfied.
Thank you so much, Nyasha! It means a lot to hear that your dress arrived early and matched your expectations perfectly. We're thrilled you had such a great experience and hope to help make more special moments in the future!
Will definitely order from Stacees again. I'm in a Wedding in June and both myself and the bride Love the dress, the color is spot on. It came earlier then expected and fits like a glove. I did the custom size.
Deana, thank you so much for your wonderful review! We're thrilled to hear the dress was a perfect fit and arrived early, and that both you and the bride are loving it. We can’t wait to help you find the perfect dress for every special moment ahead!
Ordered for my senior year prom and customized the sizing and it was perfect! The glitter did come off easily and left a mess but was worth it.
Shyann, thank you for your kind words and honest feedback. We're thrilled your dress fit perfectly and we'll keep working to improve every detail so glam remains mess-free. Please reach out anytime—we’re here to help with any future needs!
My dress fit very nicely, I had ordered a custom size. It cane a day early
Thank you so much for your feedback, Hannah! We're delighted to hear the custom sizing and early delivery made your experience even better—please know we're here for any future special occasions.
Answer: They have an AI that you can chat with 24/7. However, it cannot help you.
Answer: Hi dear, So sorry for that, could you please provide the order number for us, I'll check it
Answer: You give them your actual size measurements then they make to fit excellent company and outfits
Answer: They asked me for exact measurements and double checked them aswell the dress fitted perfectly
Answer: It's a legit store but they scam you on not making dresses per size chart, not delivering per shipping time and not honoring return policy.
Answer: My dress was made/tailored. From start to finish (ordering and it showing at the door) it was about 15 days


Thank you so much, Jasmine, for your wonderful feedback and continued trust in our custom orders. We're delighted to provide styles and fits that bring confidence and comfort, and we look forward to helping you and your daughter shine at every special event.