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From the business
Spotahome is a secure online booking platform that makes it easy to find and rent a home entirely online, without the need for in-person visits. Every listing and landlord is thoroughly verified by our team, and all bookings are processed through our safe payment system, so you can rent with complete confidence from anywhere in the world.
Spotahome Reviews Summary
Spotahome has a rating of 3.3 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Spotahome ranks 2nd among Apartment Rental sites.
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Jesus ayudó durante todo el proceso sin ningún problema, fue una persona que estuvo al tanto de cada solicitud y fue precisamente gracias a su apoyo que logré seleccionar el apartamento seleccionado. Atendía en cualquier momento y fue indispensable para entender el sitio web y los tipos de soluciones. Recomiendo revisar la información porque en muchos casos difiere de lo publicado en la búsqueda, y la información interna o que llega después al realizar la selección del apartamento.
Very responsive, quick follow-ups, very straight forward and clear process.
Thank you, LK, for highlighting the clarity and responsiveness you experienced with us—it truly means a lot to know our efforts are making your process smooth and straightforward. We’re committed to maintaining that direct communication and appreciate your enthusiastic feedback. If there’s ever anything we can assist with further, don’t hesitate to reach out!
I booked through Spotahome in May 2025, paying service fees for a "Verified Landlord" (Daphne Friedrichs / Valencia City Roof Terrazas S. L.) and a property in Valencia (Av. Burjassot 228). What I got was an illegal subdivision without habitability certificates, no running water for days, and eventually criminal threats (48-hour extrajudicial eviction notice, threats to dispose of my belongings).
The situation escalated to the Policía Nacional (atestado 1821/26) and is now before a Juzgado de Instrucción (investigating judge) for coacciones (criminal coercion).
Spotahome's response? They silently delisted the landlord (profile now shows "0 properties"), proving they knew something was wrong, but never notified me as the affected tenant, violating DSA transparency obligations. When I contacted them, they ignored my emails for weeks. When I posted on Trustpilot, they replied within hours asking for my booking details "to help", I provided them, and then their corporate team claimed they "couldn't locate my reservation." Classic reputation theatre: act concerned in public, stonewall in private.
The market has already corrected this: The same landlord has been expelled from 7+ platforms (Flatio, Erasmusplay, Uniplaces, Rentberry, Listanza, Listedbuy) after independent verification of violations. But Spotahome? They refuse to refund service fees or admit wrongdoing, hiding behind "intermediary" excuses while profiting from illegal listings.
This isn't poor customer service, t's facilitation of acoso inmobiliario (tenant harassment). Spotahome verified a slumlord, took my money, and abandoned me when criminality emerged. Avoid at all costs.
Thank you, Santi, for sharing your experience. We take these allegations very seriously and deeply regret the distress caused; please know we remain committed to thoroughly investigating all concerns while cooperating fully with relevant authorities to uphold safety and transparency for everyone involved.
As an international student, one of my biggest concerns was dealing with the Italian bureaucracy and paperwork, and I really appreciated that Spotahome simplified the process significantly.
The booking process was clear and efficient, and I am hoping for a smooth move-in process as well. Overall, I am happy with the service so far and would recommend the platform to other students or expats looking for accommodation abroad.
Hi Kubra, thank you so much for your great feedback! We're thrilled to hear the booking process eased your worries and we look forward to making your move-in just as smooth. Your recommendation means a lot to us!
Spotahome offered better options than the other platforms I consulted (such as Wunderflats, Housing Anywhere, Flatio, and ImmoScout24). The overall process was rather complex, but this was mostly due to the requirements of the real estate company for my flat.
Thank you so much for your thoughtful feedback, Nicolas. We’re glad our platform provided good options for your search, and we appreciate your understanding regarding the complex process—it means a lot that you recognize it stems from external requirements. Your insights help us continue improving, and we truly value your support.
To me, the fee of the services is worth it, since it protects me from landlords falsely advertising or having to search on unsafe sites.
Thank you, Petra, for highlighting the peace of mind and security our service provides – it means a lot to know we’re making the process smoother and safer for you. We look forward to continuing to support you every step of the way!
Ho trovato in pochi minuti l'alloggio che cercavo nella mia zona di interesse. Le informazioni sulle procedure per l'affitto sono precise e complete.
Thank you, Alessia, for your kind words and for highlighting how smoothly the process went for you. We're glad the information provided met your needs precisely—don’t hesitate to reach out if there’s anything else we can assist you with during your stay.
Helio, thank you so much for your kind words and for highlighting the support you received. We're delighted to know the process was swift and that our team made a positive difference—your satisfaction truly means a lot to us!
Tuve unos cuantos problemas para realizar el pago, al inicio fue por declinación pero después la plataforma se trabó, recibí ayuda rápida y en unas horas quedó el pago de mi reserva, en todo momento me iban preguntando si todo estaba en orden, Sofia, Trini y Sia me ayudaron!
Antoinette, thank you so much for sharing your experience! We're glad Sofia, Trini, and Sia were there to support you quickly and keep everything on track—making this process easier means the world to us. We truly appreciate your kind words and look forward to welcoming you again.
I was looking for easy and safe renting options. I had a couple of inquiries and the customer services responded promptly and suggested options that were a better fit for what I was looking for.
Arleen, thank you so much for sharing your experience. Knowing that our team provided prompt and helpful options that fit your needs means a great deal to us—we’re here anytime you need support!
The customer service team and the agent asigned to me have been very kind and answer all of my questions very quickly. The process has been very smooth and I haven't had any problems so far.
Thank you so much, Andrea, for sharing your outstanding experience with our team. We're delighted to hear the process was smooth and that your questions were answered promptly—your kind words truly inspire us to maintain that level of care. We appreciate your trust and look forward to continuing to support you moving forward.
Hello I have contacted spotahome fire my room booking. Though I haven't got contacted but the landlord the services off spotahome was really good. Though it's online spotahome responded pretty fast. Thanks spotahome!
Hi Alok! Thank you so much for your kind words—we’re really glad to hear that Spotahome was quick to respond and able to provide helpful service. It means a lot to our team, and we're always here if you need anything further!
The process was fast and easy to follow, the feedback from the host was also quick. However, after booking, I experienced some issues and could not see my reservation data temporarily.
Thank you for sharing your experience, Yasmmin! We’re glad the reservation process was smooth and appreciate your patience during the brief glitch with your reservation details; we're here to make everything seamless for you moving forward.
It is the first time I'm booking with the platform and apart from the slow reponces when I arrived at the final steps and paid, I must say it was a lot easier than I thought.
Hi Aikaterini, thank you so much for your honest feedback and kind words! We're glad to hear the booking was easier than expected, and we'll definitely work on speeding up our responses moving forward to make things even smoother for you. Looking forward to serving you again soon!
Spotahome was very helpful in finding an apartment to rent for an extended stay. Their assistance was courteous, supportive, and prompt. Thank you Spotahome.
John, thank you for sharing your positive experience with us during your Florence stay. We’re delighted our team could provide prompt and supportive assistance, and look forward to helping you find the perfect place on your next adventure. Please don’t hesitate to reach out anytime!
Trini was amazing! So very patient, informative, and kind. Thank you Trini for helping us get into our new home.
We’re delighted to hear that Trini provided such attentive and helpful service. Thank you so much for sharing your experience, Natty — we look forward to supporting you in your new home whenever you need us in the future!
Merci pour l'aide et le soin que vous avez apporté à notre dossier. Les procedures sont simples et on se sent bien accompagné
Merci beaucoup pour votre retour si positif, Kareen. Nous sommes ravis que le suivi et la simplicité des démarches vous aient séduite, votre confort est toujours notre priorité. À très bientôt!
They have always been attentive and have helped me as much as possible when it came to finding a rental.
Angel Francisco, thank you for trusting us to support you every step of the way. Knowing we’ve been attentive and helpful means the world to us, and we’re always here whenever you need us. Your kind words truly brighten our day!
I just rented a place and everything was so quick ill give further feedback once i move into the place and see it
Hi Gaelle, thank you for sharing your positive experience with the quick process—we're glad everything went smoothly! When you move in, don’t hesitate to reach out if you have any questions or need assistance.
Thank you so much, Oscar, for your kind words! We're thrilled to hear that everything went smoothly and that our team was attentive throughout the process. It really means a lot to know we helped make things simple and easy for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gracias, Ricardo, por tus palabras y reconocimiento al apoyo de Jesús durante todo el proceso; valoramos mucho que nos enseñes la importancia de mantener claridad y precisión en la información que compartimos, trabajando siempre para mejorar tu experiencia completa.