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Same identical issue. Kid did not use. Cancelled months before renewal and doublechecked few Weeks before renewal as well from my calendar abeyance date. It clearly was marked cancelled. They can see there has been little to no activity for the entire year subscription. Auto-Renewal was NOT a thing either because I never auto renew for any credit card purchases. And auto renew is no longer visible on the account. VERY POOR BUSINESS PRACTICES! BEWARE - POOR CUST SERVICE ACCESSIBILITY - ONLY BOTS & email tag. Going to file BBB - So others will not be taken advantage of.
I signed up for 1 year but kids did not end up enjoying it, and was not due to them having to do match. I canceled the subscription but year later they auto renewed and charged me another $99 USD. I contacted them and spoke with "Abbie Turner" within a few hours of the renewal but they would not refund my money. I canceled and they auto-renewed me and no refund... BS.
Scam Corporation should be their name.
Hi,
We're sorry this wasn't handled in a way that felt fair to you — and we genuinely want to make it right.
Refund situations can vary by case, and we'd like to take a fresh look at yours. Please get in touch with us by clicking [here](https://support.splashlearn.com/hc/en-us/requests/new) and one of our team members will personally review it for you.
We appreciate you giving us the chance to revisit this.
My son is in 4th grade and due to a glitch he has to do a lot of splash learn because sometimes it kicks him off and makes him redo it. He had to skip his baseball game cause of splash learn. My daughters are twins and they had to miss a birthday party due to a glitch. Although they've learned a lot, it gives them a lot of stress. We hope one day for all the glitches to be fixed.
Hi Steve, that's not the start to SplashLearn we'd want for anyone. We're sorry about that.
Please [click here](https://support.splashlearn.com/hc/en-us/requests/new) to contact our support team, and we'll get you sorted as a priority.
Thanks for your patience.
Hi Dee,
We're really sorry to hear this — an unexpected charge is the last thing we'd want any parent to experience, especially when you're just trying to find the right learning tool for your child.
In the meantime, we'd love to personally look into your account and find the best resolution for you.
Please [click here](https://support.splashlearn.com/hc/en-us/requests/new) to contact our support team, we'll take it from there. We're here to help.