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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
307
This company responds to reviews on average within 9 days

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1 review
0 helpful votes
Follow Regan S.
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Great pictures and quality
March 29, 2026

I was overjoyed with what we ordered. It was exactly what we wanted. The quality is high and the pictures look great! I was worried it would be blurry but they look amazing. Very glad we made this order!

Date of experience: March 19, 2026
1 review
0 helpful votes
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Excellent customer service
March 28, 2026

I cant brag enough about the quality of the products and the fair pricing! Customer service 10/10 on fixing any issues that arise!

Date of experience: March 18, 2026
Texas
1 review
0 helpful votes
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Fast, easy and excellent pictures!
March 28, 2026

I needed to make a big order fast for my office and look professional, 2 dozen big, framed pictures! I had them hanging within 2 days! They look fantastic!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Our favorite frames
March 28, 2026

We have used Smallwood for several pictures in our home. We always get so many compliments and we love how they turn out each time.

Date of experience: March 18, 2026
Virginia
1 review
0 helpful votes
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Our wall is complete
March 28, 2026

Such great quality and quick turn around. Thank you for helping me make my home a home.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Recent order not fulfilled.
March 25, 2026

Still have not received my complete order. First half was delivered promptly. Have not received rest of order and can not track items.

Date of experience: March 15, 2026
Victoria B. — Smallwoods Rep
4 days ago

Hey Cyndy! We sent you a private message regarding your order. After our review, it looks like the carrier noted the item was damaged. When you get the chance, please check out our DM with the next steps!

1 review
0 helpful votes
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Absolutely beautiful
March 22, 2026

This was my second time ordering and I couldn't believe my eyes when I opened the packaging. They are absolutely perfect, I couldn't be happier with the result.

Date of experience: March 11, 2026
1 review
0 helpful votes
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LOVE my photos!
March 21, 2026

I have ordered from smallwoods twice now and both times it has been amazing! I can't beleive how quickly the products arrive and the quality is unmatched! I also purchased these as gifts for my parents and my in-laws.

Date of experience: March 11, 2026
1 review
0 helpful votes
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Horrible customer service
March 21, 2026

Explained my picture had a scratch and they have keep telling me to send picture after pictures and just giving me the go around I just stopped trying and will have to stay with it defective

Date of experience: March 11, 2026
Indiana
1 review
0 helpful votes
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Love my pictures
March 21, 2026

Ordered 4 framed family pictures. They are beautiful

Date of experience: March 11, 2026
New Jersey
1 review
0 helpful votes
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In LOVE
March 20, 2026

I love the quality of framed canvas, the size and detail - just perfect! Cannot wait to hang them on the walls
Also overall communication was A+
Will be returning soon ;)

Date of experience: March 10, 2026
1 review
0 helpful votes
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Loved my items. Just wish the shipping would have been better.
It was delayed several times. Then my item was left in the yard. There was no plastic wrap or anything protecting my items. For the amount of money, I would expect better packaging and better shipping.

Date of experience: March 9, 2026
1 review
0 helpful votes
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Miami lifeguard houses
March 19, 2026

I paid extra to get shipped rapidly. Came in two shipments days apart. The backing of the pictures are rippled, not smooth and it shows from the side.

Date of experience: March 9, 2026
Victoria B. — Smallwoods Rep
1 week ago

Hey Terri!

Thank you for your feedback. We are sorry to hear they did not arrive perfectly for you. We would suggest reaching out to our Loyalty support team and providing them with photos of the items you are referring to. They can help investigate from there! https://www.smallwoodhome.com/a/support

Virginia
1 review
0 helpful votes
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Terrible customer service.
March 19, 2026

Photo was way darker than I uploaded it. To the point that it's fuzzy and black and can't even make out what it's supposed to be. Also the canvas is damaged. Creases in 3 spots. But they wouldn't exchange or refund due to it being a custom order… will never order here again.

Date of experience: March 9, 2026
Victoria B. — Smallwoods Rep
1 week ago

Hey Jennifer!

Thank you for your feedback. We are sorry to hear about your experience. We would recommend explaining to our team that your item is damaged and attaching a photo. They are happy to help! Let us know if you need anything else.

Michigan
1 review
0 helpful votes
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Disappointing Second Purchase
March 17, 2026

Fast delivery for photos but shipping was expensive at $34.95 and came in three shipments on multiple days. To my disappointment, the almond frames do not match the almond frames ordered previously and aren't as nice looking. Now will not be able to display together as planned. Of the five framed photos ordered, two the photos are very close up. On the large photo some of the body is cut off on our granddaughter. Loved our first order but not very satisfied with this order.

Date of experience: March 2, 2026
Colorado
1 review
0 helpful votes
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We had a box come damaged from delivery company which damaged the inserts we had ordered. I reached out to the customer service department and they had replacements on the way in 1 day! Love the textured quality of the prints. Definitely recommend Smallwoods for your wall photos!

Date of experience: March 1, 2026
Victoria B. — Smallwoods Rep
2 weeks ago

Thank you, Jill, for sharing your experience! We’re so glad our team was able to promptly resolve the issue and that you love the quality of your prints. We truly appreciate your feedback!

Tennessee
1 review
0 helpful votes
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My pictures were delivered in a timely manner, there was an issue with the box when delivered but the customer service took excellent care of the situation. The photos are marvelous and are just overall the best quality. Will be ordering more in the future!

Date of experience: March 1, 2026
Illinois
1 review
0 helpful votes
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Very Pleased
March 14, 2026

I had been looking for a way to convert our family picture into a portrait. I could not be more pleased with the clarity and quality of the canvas photo that we received from Smallwoods! And the fact that is is already framed is both a bonus and money saver. I would definitely recommend this company for both the quality of the product and the competitive pricing.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Great quality!
March 13, 2026

This was my third time ordering. The prints come out amazing every time! I've ordered various sizes and am never disappointed. Not to mention, you'll have your order in a week or less!

Date of experience: March 3, 2026
Wisconsin
1 review
0 helpful votes
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Turned out beautifully perfect.
March 13, 2026

It was easy to download my pictures and the direction made it easy too. Turned out just like I wanted it to. High quality frame and canvas.

Date of experience: March 2, 2026