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ShapellxReviews 20,301

4.4

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,542
value
45
quality
3,446
This company responds to reviews on average within 1 day

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35,585 reviews

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1 review
0 helpful votes
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Good
March 12, 2026
Updated review

My product came at the expected time and I was truly satisfied

Date of experience: March 2, 2026

Easy and simple
February 23, 2026
Previous review

Easy and simple

Date of experience: February 13, 2026
Canada
1 review
0 helpful votes
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Love the quality of the bathing suits however they are not true to size for me. I reached out to Shapellx before ordering with my measurments and it was suggested that I am a size 2xl. The torso is quite short making the fit not quite right.

Date of experience: March 2, 2026
1 review
0 helpful votes
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Love the built in bra support
March 12, 2026

Love the back smoothing and bra support, the waist trainer is comfortable for all day use, I only wish the length was 2 in longer to provide more lower belly support and coverage. Overall really love this!

Date of experience: March 2, 2026
1 review
0 helpful votes
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Great fit and customer service
March 12, 2026

I bought a S (5'4" 150lbs) and it was quite a struggle to get on. Shipping was quick. I contacted customer service to exchange for another size and they were quick to respond and take care of me. You don't have this kind of customer service to often anymore.

Date of experience: March 2, 2026
Georgia
1 review
0 helpful votes
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The quality is GREAT but as a plus size person with a comically long torso, my order did not fit my body as i had hoped. It closed and held securely. But where i was hoping for coverage up to the underbust, duebto my size and long torso it did not get withis 6 inches. I intend to keep it cause the quality is great and i need the help after loosing 70lbs last year with a goal of another 50 this year. But i really do wish it was suitable for long torsos

Date of experience: March 2, 2026
1 review
0 helpful votes
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Bra fitting
March 12, 2026

The delivery was fast, but I'm trying to return because the bras band has a super hard fabric it almost feels like plastic on the bottom part near the hooks and it pokes my back is very uncomfortable

Date of experience: February 20, 2026
1 review
0 helpful votes
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I did not receive my order
March 12, 2026

I was told my order was lost, however customer service resubmitted my order. I have not received the second shipment yet.

Date of experience: March 1, 2026
1 review
0 helpful votes
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It was ok
March 12, 2026
Updated review

Honestly the product looks great. But it doesn't fit me at all. It's my size yet does not fit. Im waiting for return instructions

Date of experience: March 1, 2026

I love all the beautiful promotions and products
February 27, 2026
Previous review

I love all the beautiful promotions and products. Thank you

Date of experience: February 17, 2026
1 review
0 helpful votes
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The fit is comfortable, the snatched waist line is on point, the convenience of being able to use bathroom is everything

Date of experience: March 1, 2026

AMAZING
February 24, 2026
Previous review

Fits perfect, it snatches the waist, supports the back

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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Shipping
March 12, 2026

I put the wrong address, my bad, but when I reached out immediately they said they could do nothing. If it hadn't shipped at all I dont see why they couldn't have changed it. Also I feel the crotch on the bodysuit could be lower.

Date of experience: March 1, 2026
Tennessee
1 review
0 helpful votes
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Unsatisfactory
March 12, 2026

I want my refund ASAP! The return processing is so frustrating that you want to say forget it, but it's not happening with an almost $300 order

Date of experience: March 1, 2026
1 review
0 helpful votes
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The shipping was very long but the product was good
March 11, 2026
Updated review

I'm giving three starts solely for the items! I wil ordered again! But I do not like the shipping company my item sat for three day around the corner then said they returned it, I reached out to shapllx immediately they were so on point re shipped my items 3 days later my item was outside my house no delivery notification from
The company nothing even though I signed up for text!

Date of experience: March 1, 2026

I lost my extra 10% off discount code it wasn't in...
February 28, 2026
Previous review

I lost my extra 10% off discount code it wasn't in my email
Or text

Date of experience: February 17, 2026
1 review
0 helpful votes
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Had to go back and forth with a representative over a couple of days before my return was authorized and a return QR code provided.

Date of experience: February 28, 2026
1 review
0 helpful votes
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The first one I ordered was too small. I went in the hospital and even though I packaged it to send back, I forgot and so I wasted my money getting something that was too small and I know I passed the deadline to send it back.

Date of experience: March 1, 2026
1 review
0 helpful votes
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I'm satisfied thank you 🥰
March 11, 2026

First I order a medium which turned out to be smaller it didn't fit me, I emailed them and they shipped me a large one for free without returning the medium one. Thanks so much I fit in this large one so perfectly

Date of experience: March 1, 2026
1 review
0 helpful votes
Follow Naejean R.
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The back coverage is great. I just have a small issue with the sides poking me in the ribs. I also wish the straps were a little wider. Still recommend 10 out of 10

Date of experience: February 15, 2026
1 review
0 helpful votes
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Wrong style of shapewear
March 11, 2026

This is the second time I place an order of more than one product within the same order and I get sent the wrong styleI order O don't returned them because O so love your shapewears! But i would love for them to double check orders before sending them to double check the right product is being send

Date of experience: March 1, 2026
1 review
0 helpful votes
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Carolina 50
March 11, 2026

Time from ordering to receiving took a lot longer than expected for a standard delivery. May impact a return as a I had to purchase similar item in local department store.

Date of experience: March 1, 2026
1 review
0 helpful votes
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2x was too small
March 11, 2026

Had to give to my sister 2x was too small and no 3 x available

Date of experience: March 1, 2026
1 review
0 helpful votes
Follow Desiree H.
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Listen Shapelix products covers all concerns starting with honesty and quality! You do pay good money for a reason. Any of their products is worth including their surprise gifts that they periodically add on. They have not disappointed me and I'm extremely picky. This about to be my 5th purchase.

Date of experience: March 1, 2026