Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My product came at the expected time and I was truly satisfied
Love the quality of the bathing suits however they are not true to size for me. I reached out to Shapellx before ordering with my measurments and it was suggested that I am a size 2xl. The torso is quite short making the fit not quite right.
Love the back smoothing and bra support, the waist trainer is comfortable for all day use, I only wish the length was 2 in longer to provide more lower belly support and coverage. Overall really love this!
I bought a S (5'4" 150lbs) and it was quite a struggle to get on. Shipping was quick. I contacted customer service to exchange for another size and they were quick to respond and take care of me. You don't have this kind of customer service to often anymore.
The quality is GREAT but as a plus size person with a comically long torso, my order did not fit my body as i had hoped. It closed and held securely. But where i was hoping for coverage up to the underbust, duebto my size and long torso it did not get withis 6 inches. I intend to keep it cause the quality is great and i need the help after loosing 70lbs last year with a goal of another 50 this year. But i really do wish it was suitable for long torsos
The delivery was fast, but I'm trying to return because the bras band has a super hard fabric it almost feels like plastic on the bottom part near the hooks and it pokes my back is very uncomfortable
I was told my order was lost, however customer service resubmitted my order. I have not received the second shipment yet.
Honestly the product looks great. But it doesn't fit me at all. It's my size yet does not fit. Im waiting for return instructions
I love all the beautiful promotions and products. Thank you
The fit is comfortable, the snatched waist line is on point, the convenience of being able to use bathroom is everything
I put the wrong address, my bad, but when I reached out immediately they said they could do nothing. If it hadn't shipped at all I dont see why they couldn't have changed it. Also I feel the crotch on the bodysuit could be lower.
I want my refund ASAP! The return processing is so frustrating that you want to say forget it, but it's not happening with an almost $300 order
I'm giving three starts solely for the items! I wil ordered again! But I do not like the shipping company my item sat for three day around the corner then said they returned it, I reached out to shapllx immediately they were so on point re shipped my items 3 days later my item was outside my house no delivery notification from
The company nothing even though I signed up for text!
I lost my extra 10% off discount code it wasn't in my email
Or text
Had to go back and forth with a representative over a couple of days before my return was authorized and a return QR code provided.
The first one I ordered was too small. I went in the hospital and even though I packaged it to send back, I forgot and so I wasted my money getting something that was too small and I know I passed the deadline to send it back.
First I order a medium which turned out to be smaller it didn't fit me, I emailed them and they shipped me a large one for free without returning the medium one. Thanks so much I fit in this large one so perfectly
The back coverage is great. I just have a small issue with the sides poking me in the ribs. I also wish the straps were a little wider. Still recommend 10 out of 10
This is the second time I place an order of more than one product within the same order and I get sent the wrong styleI order O don't returned them because O so love your shapewears! But i would love for them to double check orders before sending them to double check the right product is being send
Time from ordering to receiving took a lot longer than expected for a standard delivery. May impact a return as a I had to purchase similar item in local department store.
Listen Shapelix products covers all concerns starting with honesty and quality! You do pay good money for a reason. Any of their products is worth including their surprise gifts that they periodically add on. They have not disappointed me and I'm extremely picky. This about to be my 5th purchase.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

