Purplegarden.coReviews 2

Purple Garden are a scam, an unethical immoral and questionably legal company, extorting all topped up or leftover credit, from everyone who don't buy readings every 365 days, not agreeing to share any of the data they hold on you when requesting a data export, thus breaking international data protection laws.

On 19th March, I was emailed that whilst my payment method was not charged, they had removed my account credit, without notifying me in advance. I told them to review the policy, advising them that I will consider escalation on social media and with trading authorities. They instantly started spamming me with spammed replies that made no reference to my advice, and didn't acknowledge my complaint.

I researched online and discovered that I was not alone.
Purple Garden penalise you for inactivity if you don't buy a reading every 365 days.
They claim not to charge your payment method. But instead charge account credit with penalties, which you paid for using your hard earned money.
They do this by disguising their extortionate methods as an 'account maintenance fee'.
They don't explain anything in T&Cs why they do this, nor what counts as free 'activity' to retain your credit.
This means that they are extorting you through manipulation and deception.
They offer to re-imburse you with credit. But then they refuse to remove/re-consider the policy.
If you claim to escalate things internally or externally, they automatically spam every reply with the same scripted statement without acknowledging any of your escalation questions or letter before action and legal considerations.
Their replies simply restate that this is their inactivity penalisation policy, without explaining or attempting to justify why they think it's ethically, morally or even legally acceptable to steal customer credit.

But rest assured, they use bots to spam you and refuse to reply when you plead that you will have to report them to authorities and social media.
It's not only immoral, unethical and questionably legal. It's also very anti-business as they will block your email after they charge your credit into zero and then you won't be able to sign up again. So not only do they not want to business afterwards, which makes them lose repeat customers, but then also block you from one day using their service when you actually want a reading, which then drives you to a competitor.
I have been logged in to my purple garden account perpetually, including the during the time that they decided to notify me that they had already charged me with an inactivity penalty notice, instead of warning me in advance, which is just distasteful and shameful for a business to do to a customer who has literally spent thousands on their multiple platforms.

Since this company choose to burn customer's credit, they have invited one to burn their own. So I will not hold back.
Apart from a handful of gifted psychics, most of their psychics are reading your expectations and telling you what you want to hear.
On this app, I asked 10 different psychics neutrally, 'what will happen between me and my unrequited love', whilst I held a secret expectation to hear 'things will progress between us'. All 10 provided said that it will.
Then I repeated the experiment with 10 different psychics, whilst secretly expecting to hear them say that 'things will never progress between us'. All 10 advised me to 'forget her and move on as things will never progress'.

You can visit social media to find many of these psychics named. They are still operating on the Purple Garden platform.
Purple Garden are also in breach of data protection laws. I have repeatedly asked them to collect and share all data they have on me through a downloadable link, referencing GDPR and data protection laws, but they instead automatically spammed me with the same scripted replies, offering to return the credit they charged, even though I had already received it when I wasn't even asking for it to be reimbursed.

Don't use Purple Garden, Purple Ocean or Bitwine.
They are owned by the same company, run by bots and they do not care about customer service, and do not operate within consumer trade and data protection laws.