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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I've shopped from perfume.com several times. The prices are always lower than the ones in the mall or big department stores. They always have what I want in stock and shipping takes less than a week. I also like that they offer several different sizes of fragrances differing in prices too. To be honest, I don't know the exact amount of time I've ordered from here, but I've never had any issues with selection or shipping. I would definitely recommend shopping here and will continue to get all my cologne from perfume.com
The website was very easy to maneuver around. I got the product very quickly. No problems whatsoever. I recommend it to anybody who's interested in perfume.
Hi Laura!
Thank you so much for your wonderful review and for choosing Perfume.com!
We are delighted to hear the website was easy to navigate and your order arrived quickly.
It is fantastic to know everything went smoothly and that you would recommend us to others 🌸
We truly appreciate your support and look forward to your next order!
Hi Michael!
Thank you for your 5 star rating!
We are glad to see that you had a positive experience with your order from Perfume.com. Your support means a lot to our team and motivates us to keep providing great fragrances and service to our customers. ⭐
It is always wonderful to know our customers are satisfied.
We truly appreciate your support and thank you for choosing Perfume.com!
Fast shipping! The items were as expected, wonderful. Thank you.
Hi Joselito!
Thank you for your fabulous feedback!
We are so glad to hear that your order arrived quickly and that the items were exactly as expected. Our team at Perfume.com works hard to provide fast shipping and authentic fragrances our customers can enjoy. ⭐
It is always wonderful to know our customers are happy with their experience.
We truly appreciate your support and thank you for choosing Perfume.com!
Product never showed up. Multiple attempts to contact seller have been unsuccessful. No product and no refund as of now.
Hi Andrew M.!
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you have experienced.
After reviewing your order, we see that the package was marked as delivered by USPS on 03/02/2026. We would like to gather more details from you so we can contact you directly and resolve this issue as quickly as possible 📦
Please reach out to our customer service team at your earliest convenience so we can assist further.
We look forward to making this right!
I signed up to get a cologne a month at perfume.com so far first choice I'm very happy with it good travel sprayer got my package on time I would say if you want to smell great for cheap this is the way to go looking forward to next months choice and so on
Hi Richard R.!
Thank you for your wonderful feedback!
We are so glad to hear that your first monthly cologne order from Perfume.com met your expectations and arrived on time.
It’s great to know you are enjoying the travel sprayer and the value of the subscription, and we look forward to helping you discover new scents each month 💫
We look forward to serving you again soon!
It's the 2nd time I purchased perfumes from this website. I wanted to sample different perfumes and ordered the small, compact sprays; this way I wouldn't overspend and would choose the scents that appealed to me the most. So far I've been quite pleased with my purchases.
Hi Ilie L.!
Thank you for your wonderful feedback!
We are so glad to hear that your second purchase from Perfume.com allowed you to sample different perfumes and find the scents you love.
It is great to know you are pleased with your selections and that our compact sprays helped you explore without overspending 💫
We look forward to serving you again soon!
The website was easy to navigate and the items i ordered were in stock and shipping was fast. Received my order in 4 days.
Hi Carlos!
We are thrilled to hear that your order was fulfilled quickly and that shipping only took 4 days! 🌸
It’s wonderful to know that you found the website easy to navigate and that everything you ordered was in stock. At Perfume.com, we always strive to make shopping smooth and efficient.
We truly appreciate your support and look forward to serving you again soon!
I ordered seven fragrances totaling $148. Out of seven fragrances only two had a satisfactory smell.
Hi Sandra,
Thank you for taking the time to share your experience. We are truly sorry to hear that most of the fragrances did not meet your expectations. We understand how disappointing that can be.
After reviewing your interactions, we would like to clarify that at no point did our support team advise that a return would need to be completed at your own expense. Our agent simply asked which items you wished to return so we could properly assist you with the next steps.
We can also confirm that your ticket is still open and currently being handled. Our team is actively assisting you to find a solution that works best for your situation.
Your satisfaction is very important to Perfume.com, and we appreciate the opportunity to make this right. 📦
Easy to read and Easy to place your order. However i had to sign up to get the items i really wanted. Had to get in line.
Great experience, this is my 2nd times ordering from them, was easy and straightforward, ordered the perfumes and colognes I wanted and they shipped right away and arrived when they said they would with tracking info to follow all the way. I would recommend this company with my family and friends.
Hi Keith!
We are glad to hear your second experience was just as smooth and reliable, from ordering to delivery with clear tracking along the way.
It truly means a lot that you would recommend Perfume.com to your family and friends, and we appreciate your continued trust 📦
Thank you for taking the time to share your experience with us!
I paid for three items but only recieved 2, the item listed above was not in the box and is listed as a zero on my ticket. What is my next step.
Hi Angela!
We’re very sorry to hear that part of your order was missing. 📦
For the missing item, a full refund has already been processed to your card on 01/29/2026.
Please allow 1-5 business days (weekends and holidays not included) for the funds to appear in your account.
Thank you for your patience, and we appreciate your understanding as we resolved this issue!
I was very satisfied with Perfume.com. I placed a order that was very easy to understand, they shipped it to me quickly, I received it in a timely fashion, Very happy with my purchase..
Hi Linda!
We are so happy to hear you were very satisfied with your experience, from placing the order to receiving it quickly. ⭐
Providing a smooth ordering process, timely delivery, and quality products is always a priority at Perfume.com, and it’s wonderful to know we met your expectations.
Thank you for your feedback, we look forward to serving you again soon!
Easy excess to what you're looking for..
Perfume.com is different from other perfume subscriptions. You have a large variety of scents to choose from and a variety of size options.
Hi Jennifer!
Thank you for sharing your thoughtful feedback!
We are glad you enjoy the wide variety of scents and size options that make Perfume.com stand out. Having the flexibility to choose what fits your preferences is an important part of the experience ✨
We truly appreciate you!
First of all, let me tell you these guys, their team have morals and ethics. I placed an order, canceled it. And placed an order for a different perfume. It was almost past midnight. They responded back to me within few minutes. 😳 WOW WOW. MY ORDER WAS CANCELED AND THE OTHER ONE SHIPPED. AND WITHIN A FEW DAYS, MY REFUND WAS IN MY ACCOUNT. AND THEIR PERFUMES ARE VERY MUCH AUTHENTIC. I AM A PERFUME CONAISSEUR(FOR MEN), AND CONNAISSEUSE FOR WOMEN. SO, I COLLECT PERFUMES. AND I KNOW WHAT I AM TALKING ABOUT. I RECEIVED MY ORDER WITHIN 3 DAYS. PLEASE BUY WITH CONFIDENCE FROM THEM.
AGAIN THANK YOU PERFUME.COM, FOR MAKING THE TRANSACTION SMOOTH AND DELIGHTFUL. I AM VERY PLEASED AND WILL BE A RETURNING CUSTOMER FOR LIFE, AS LONG AS I CAN AFFORD IT.
Hi Yezidath!
Thank you so much for taking the time to share such an incredible and detailed review!
We are truly honored by your kind words about our team, professionalism, and commitment to our customers. It means a great deal to hear that we were able to assist you quickly, handle your order changes smoothly, and deliver authentic fragrances that meet the standards of a true connoisseur. Knowing you felt treated like family is especially meaningful to all of us at Perfume.com ✨
Your trust and loyalty mean everything to us. Thank you for choosing Perfume.com and for your confidence and support. We look forward to serving you for many years to come!
It was easy to order, there was good communication, I received a "discount," and my gamble that this was the perfume that smelled so good on a cousin, paid off. It is, and the fragrance is lovely.
Hi Michele!
Thank you so much for sharing your experience with us!
We are happy to hear ordering was easy, communication was clear, and that your perfume arrived safely even with the cold weather. It is wonderful to know your choice paid off and that you are enjoying such a lovely fragrance from Perfume.com ✨
We truly appreciate you!
Easy and great experience. I feel it's very fast and convenient when you run out of your favorite perfume.
Hi Celinda!
We are happy to hear you had a great and easy experience and that everything felt fast and convenient 🌸
Being there when you need a refill of your favorite perfume is exactly what perfume.com is all about.
Thank you for sharing your feedback, and we look forward to your next order!
I only wear Beautiful by Estee Lauder and Perfume.com is the place to buy... price, fast deliver and packaged with great care. I also buy Yardley's Lavendar for sheets and bedding. You can'; t find that anywhere else. Yes, I am old and these 2 fragrances have stood the test of time without some 20-somerthing showing sexy walks or muscles!
Hi Sandy!
We love how beautifully you described your experience and your timeless fragrance choices 🌸
It is wonderful to hear that Beautiful by Estee Lauder and Yardley’s Lavender continue to bring you joy, and that the pricing, fast delivery, and careful packaging made perfume.com your go to place.
Thank you for sharing such a memorable review, and we truly appreciate your loyalty!
Got what I wanted at a great price. Sorry you don't carry Yardley's lavender powder anymore
Love the products and the prices. I order the travel sizes first and if I like them, I will go back and oorder the bigger bottles.
Hi Christi!
Thank you so much for sharing your experience with us!
We’re thrilled to hear you love the products and prices. Starting with travel sizes is a great way to try new scents, and we’re glad you’re enjoying them before moving on to the larger bottles at Perfume.com ✨
We truly appreciate your support and look forward to serving you again soon!
The site was easy to navigate and I was able to purchase what I wanted easily. I was also kept updated on my shipment and it arrived when they said it would.
Hi Eugenia!
Great experiences like yours make our day!
We are happy to hear the site was easy to navigate, checkout was smooth, and that shipment updates and delivery met your expectations. Providing a seamless and reliable experience is always our goal at Perfume.com ✨
Thank you for your feedback, and we look forward to serving you again soon!
Easy to find and checking out was a breeze
I did the subscription for the first time. I'm clearly a woman but somehow received a mens cologne. Disappointing. Will be cancelling subscription.
Hi Christine!
We are very sorry for the mix-up with your subscription and completely understand your disappointment.
At Perfume.com, we want every experience to be enjoyable, and we regret that this was not the case.
We do not see any prior communication from you regarding this issue, so we want to make sure we assist you directly.
We’ve sent you an email to help resolve this and ensure you receive the correct fragrance. Please check your inbox so we can get this sorted for you.
We appreciate your patience and hope to make this right! 📦
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris!
Thank you for such a detailed and thoughtful review!
It’s fantastic to hear that you’ve consistently found great prices, a wide selection, and reliable shipping every time you shop with us.
At perfume.com, we’re especially glad you enjoy the variety of sizes and the smooth experience that keeps you coming back 🚚
We truly appreciate your recommendation and continued loyalty!