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PartzillaReviews 2,717

4.6

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
385
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

1 review
0 helpful votes
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Exceptional
March 11, 2026

My order experience with Partzilla was exceptional. Easy to identify and order what I needed from their online site schematics. Fast shipping and delivery.

Date of experience: March 11, 2026
Texas
1 review
0 helpful votes
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Excellent Product Support
March 10, 2026

I have a Tracker UTV and so many people have a hard time getting me service. We were able to cross reference my unit with a Arctic Cat model and order the OEM part needed. Installed and worked perfect, faster shipping and part arrival then a competitor.

Date of experience: March 2, 2026
Texas
1 review
0 helpful votes
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Parts
March 8, 2026

Found part, ordered part, paid for part and received part.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Excellent
March 7, 2026

I have ordered through partzilla quite a few times now over the years. Every order has been perfect. They are always fast and efficient with packaging and getting my orders shipped out within 24 hrs of my order. I also appreciate how much they stock. I can almost always find exactly what I'm looking for. I also appreciate that the website is also usable whether I am using my phone, or my computer to look for what I need. I also appreciate the fair pricing vs going through a dealer. Partzilla is a great place to get what you need without paying the "markup" prices from a dealership. Keep up the great work. I will continue to order through partzilla for many years to come.

Date of experience: March 7, 2026
District of Columbia
1 review
0 helpful votes
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I ordered some pretty random parts for an old atv I purchased as a project for my son. These items were packaged well and arrived at my door in a surprisingly fast timeframe. I am very impressed and will definitely be back for all of my atv needs.

Date of experience: March 6, 2026
Utah
1 review
0 helpful votes
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Stranded
March 6, 2026

It's always a bummer to get shut down with repairs, but Partzilla always comes through for me.
The carb parts came in a timely manor and got me back to work.

Date of experience: March 6, 2026
Virginia
2 reviews
0 helpful votes
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Great service
March 4, 2026

I was surprised by the quick shipping and they had in stock what i needed.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Better prices
March 4, 2026

OEM parts at better prices than dealership, fast shipping.

Date of experience: March 4, 2026
1 review
0 helpful votes
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No seals with filter
March 3, 2026

The filter is the correct one, but it doesn't come with the two rub er seals that need to be replaced when you change it out. I bought one at napa which had both seals. I will probably just buy from napa due to this.

Date of experience: March 3, 2026
Minnesota
1 review
0 helpful votes
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Cable
March 2, 2026

Chis the parts person went over and above to try and help me with my cable. He didn't have the one in his system, but he gave me a lot of information where to go look very pleased with this website.

Date of experience: March 2, 2026
Vermont
1 review
0 helpful votes
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Very good no issues
March 1, 2026

Received item as described. No issues, shipping was fast.

Date of experience: February 28, 2026
Texas
1 review
0 helpful votes
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TexasJohn
February 28, 2026

Partzilla offers good prices, good selection, and quick shipping, but the high minimum shipping price of $11.95 outweighs these advantages for anything less than large orders.

Date of experience: February 24, 2026
1 review
0 helpful votes
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Every Thing You Need
February 28, 2026

If you cant find it here your not looking 👀. If your looking for stock replacements or upgrades this place in almost certain to have it!

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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They made it right
February 25, 2026

My bolts were not in my package due to package being rippied open by a sorting machine fault, they made it right after contacting the support in less than 20 minutes. Replacement was shipped the same day's evening and im currently waiting for it. Nothing but 5 stars for you guys! Thank you

Date of experience: February 25, 2026
Oklahoma
1 review
0 helpful votes
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Always has the parts I need. Shipping has always been very quick. If you need any parts for your Ride check with Partzilla first. A+ for a customer oriented business.

Date of experience: February 21, 2026
California
1 review
0 helpful votes
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Great parts experience
February 15, 2026

The website was easy to use. The parts diagram was excellent and it was easy to find the fuel pump I needed. The price was good and checkout was smooth. Start to finish a good experience.

Date of experience: February 15, 2026
California
1 review
0 helpful votes
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Don't count on accurate shipping time.
February 10, 2026

For both of my purchases, my
Arrival time was changed. Needed
These parts on time. I had to delay
My customer as well. In which he
Wasn't happy on the finish time
Frame I've given him.

Date of experience: February 10, 2026
Partzilla - Boatsnet S. Partzilla Rep
4 weeks ago

Thank you for your feedback. We understand how important accurate delivery timing is, especially when you’re working on a customer’s project and deadlines matter.

After reviewing your order, we see it was placed on 2/3/2026 with Standard Shipping (4–6 business days) and was delivered on 2/9/2026, which was the 4th business day in transit. According to USPS tracking, the shipment arrived within the estimated delivery window selected at checkout.

We’re sorry to hear the timing didn’t meet your needs. If you ever have a project with a firm deadline, we recommend selecting Expedited Shipping so we can help ensure it arrives as quickly as possible.

If there’s anything specific about your experience we can look into further, please feel free to contact our customer service team directly.

Illinois
1 review
0 helpful votes
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Very Slow Shipping
February 10, 2026

I paid for the expedited shipping and the package was shipped with the cheapest and slowest ground service possible with the least credible shipper, USPS.
The package has been now sitting for 4 days at the USPS warehouse without any progress.
Partzilla should use a more reliable shipping especially if they are charging for expedited shipping. I have now been waiting for 2 weeks on the part that said it was in stock when I placed the order.
What a scam…
Very disappointing…

Date of experience: February 10, 2026
Partzilla - Boatsnet S. Partzilla Rep
4 weeks ago

We’re sorry for the frustration and appreciate you sharing your experience. For this order, the expedited (Rush) shipping option applies to in-stock items, which shipped immediately on 1/30 and were delivered within 2 business days (2/3). Items that were not in stock shipped separately once available, as outlined during checkout.

The second shipment was sent on 2/6 via USPS. While tracking updates can occasionally lag due to missed scans, the package is typically still moving through the carrier’s network. We understand how concerning delays and limited tracking can feel and truly regret the disappointment this caused.

Our team is always happy to review shipping concerns directly and assist however we can.

Wisconsin
1 review
0 helpful votes
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They had an issue with getting the SkiDoo parts from their distributor.
All the customers service representatives I communicated with were excellent.
In the end I was happy by getting the parts in time.
Partzilla is the best. Thanks!

Date of experience: February 9, 2026
Hank E. Partzilla Rep
4 weeks ago

Hello Mike, thank you for sharing your experience and kind words about our customer service team. We're glad we could work through the part availability challenge and get everything to you on time.

New York
1 review
0 helpful votes
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Easy to find parts diagrams; easy to fill Cart; Easy to enter shipping information and Payment.
No Back Orders!
Parts In Stock.
Quick Response and Fast Shipping. Parts arrived two days early!
Getting guaranteed OEM parts beats the heck out of Chinee Knockoff parts from eBay.
Much more reliable response and shipping.
Just made another order.

Date of experience: February 8, 2026
Hank E. Partzilla Rep
4 weeks ago

David, thank you so much for trusting us with your parts needs. We’re thrilled to hear your order arrived early and we're looking forward to supporting your next project!