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Avoid this company. Their caller used deceptive tactics by pretending there was an urgent issue requiring our Operations Manager's attention. After being told he was unavailable, she pressured staff, demanded to speak with management, and aggressively insisted I retrieve our NIPSCO bill immediately.
When I refused, she raised her voice and continued pushing. This was nothing more than a high-pressure sales call disguised as an emergency. Completely disrespectful, manipulative, and unprofessional behavior. If this is how they treat potential customers, I can only imagine how they treat actual clients.
DISGUSTING!
SCAMMERS. Call me if you want to join in on a class action lawsuit against these THIEVES *******982.
These people lie, cheat and steal. They will not get away with it this time, guaranteed.
Sales rep continues to call several times in a row and on the last call leave a voicemail saying it is urgent to call them back. Sales rep would not take no for an answer. Being 3-weeks postpartum, I am in no mindset to make big decisions. With screaming newborn twins in the background, she continued to ask questions and I answered to simply get her to stop calling. Unaware of the decisions I was making, I wanted to cancel the agreement. When I called customer service, they said the couldn't find my information. I will continue to call to get this canceled and will take it up with the BBB as someone who was essentially preying on a new mom with screaming kids. Absolutely ridiculous, disgusting, and unprofessional to be so aggressive.
Hi Christie. We would first like to apologize for not responding to your review sooner. After searching through our records, we found that your account was cancelled the day after you left your review. We hope this matter has been fully resolved for you but are 100% here for you if you still need assistance. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at 888.865.3402. We hope this helps. Thank you for your feedback. -Nick S.
They will vary your KWH rate with no notice. We never signed with nTherm as our electricity provider but ended up their customer after a series of buyouts. Our most recent bill for an all-electric 1600 sq.ft. House, Jan.-Feb.2024, was OVER $1200. Our KWH rate went from 0.174 in Sept. 2023, to 0.219 in Jan. 2024.
Hi Sara. We regret to hear about your experience and want to help. It sounds like you may be thinking of another company. The only way we acquire customers is from direct phone solicitations. To become a customer of ours, you would've had to go through a pitch, some qualifying questions and a third-party verification over the phone. Each of these steps along the way towards enrollment is explicit in their purpose. Also, even at the price per KWH you quoted, the math doesn't seem to add up so there is likely some missing context in your review. If we can help in anyway, we want to hear from you. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at 888.865.3402. We hope this helps. Thank you for your feedback. -Nick S
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I switched to Ntherm to be my natural gas provider. My bill more than doubled as Ntherm is charging 12.74 per MCF and Consumers energy (old provider) is charging 2.95 Per MCF. Nftherm said it would take 2 months for them to switch away from them. Don't switch to Ntherm unless you want to be fleeced.
Your current price is $12.74 per Mcf, which is
Determined by the supplier you have chosen
And may include more than the gas commodity.
Consumers Energy's gas commodity price,
Regulated by the Michigan Public Service
Commission, is $2.95 per Mcf. This is listed under
Natural Gas Charges on the back. Questions?
Call your supplier at *******402 or call us at
*******050.
Hi John. We regret to see we've missed the mark with your customer experience. When a customer cancels our service, we send notice to your local utility company within 3 business days. Your local utility is responsible for actually making the change and with some utilities this can take several billing cycles. If we can improve your experience in any way, we want to hear from you. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at 888.865.3402. We hope this helps. Thank you for your feedback. -Nick S.
Called my office 3 times back to back to back and tried to trick my CSR into giving a Credit Card number claiming they couldn't run our payment! We use Columbia Gas for our gas and our electrical is ran by our city in Westerville. I'll be reporting these shady business practices wherever I can as all of our calls are recorded. After upper management spoke with them on the phone and told them we were not interested the representative kept pushing, was rude, over talking us and wouldn't take no for an answer. I know how these 3rd party companies work they promise a lower rate and before you know after that trial period it is nearly as much as who you were with and at times more and leaving them is a nightmare. My biggest complaint though still is their attempts are trying to steal credit card info over the phone!
Hello. We regret to hear about your complaint and want to help. We reviewed all recent calls placed to the phone number you've provided on the BBB website and were unable to substantiate any of your claims. If you would like to provide any additional phone number(s) we may have contacted you on, we will gladly look into those call records as well. We would very much like to speak with you to rectify this situation. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you at 888.865.3402. We hope this helps. -Nick S.
My energy bills have done nothing but increase since signing up with these $#*!-clowns. NTherm Current rate is 19 cents per kilowatt while Duke energy (My supplier) cost is 10 cents per kilowatt. Total rip off! My budget plan went from $158 per month to $323 per month. Rebate check is probably a scam too. Never Again!
Hi Mark. We are sorry to see you were unhappy with us as your supplier. Our customer service team is always available for you to check rates, send rebate checks and cancel service. Please check your monthly invoice from your utility company to ensure you are keeping up to date with your rate versus the current utility price to compare. Should you need any further assistance, our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at 888.865.3402. We hope this helps. Thank you for your feedback. -Nick S.
Mrs Shannon gave me the best customer service in a long time. She was patient and courteous with all of my questions she was able to break things down for me and explain to me how her company helps me, save money for my new building.
Hi Lesley. Thank you for making the time to rate and review us! We appreciate your feedback. -Nick S.
I had a very professional conversation with Andrea. She is well-spoken and knowledgeable of the business.
She answered all questions to my satisfaction in a polite manner.
Hi Ollie. Thank you for providing your feedback, we appreciate you. -Nick S.
I have received Several phone calls from the same person at my place of employment in the past month asking me to pull out my bill so that they can help me get the best rate on my Dominion bill. I have let her know on each call that I am NOT interested in changing anything. She doesn't take no for an answer and when I hang up, she immediately calls right back! This has happened every time she calls. I even had my boss answer her second or third back to back call the one day & he told her to quit calling here. Today I asked to speak to her Supervisor. The alleged Supervisor was no better than the CSR. She was just as pushy and instead of removing my number from her call list like I asked her to do. She just kept trying to push me to give her my rate information. I ended up having to hang up on her too because the call was getting nowhere! Absolutely ridiculous! I told her it was becoming harrassment at this point!
Hi Jennifer. We are sorry to hear about your experience and want to help. What you've described doesn't align with our companies' best practices. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate the calls moving forward. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at 888.865.3402 or via email at [email protected]. We hope this helps. Thank you for providing your feedback. -Nick S.
This company has the most obnoxious callers. They cannot take "No" for an answer. They waste my time and the time of my staff.
Hi Mark. We are sorry to hear about your experience and want to help. What you've described doesn't align with our companies' best practices. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate the calls moving forward. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They are available at 888.865.3402 or via email at [email protected] hope this helps. Thank you for your feedback. -Nick S.
Emily was able to explain the process and save us so much money. If there were more stars we would have rated this company higher because of the knowledgeable staff and Emily navigated us through every step and was able to make our business so much more energy efficient. Thank you Ntherm and most of all thank you for having a wonderful knowledgeable person like Emily take care of us.
Hi Ginny. Thank you for rating and reviewing us. We appreciate you. We will let Emily know how you feel. Thank you! -Nick S.
Great company and great staff will recommend others if they needed service was excellent. Will he continuing service with them.
Hi Cynthia. Thank you for rating and reviewing us! We appreciate the feedback. -Nick S.
She's a great agent very smart, very outgoing. Great with her customers. She knows her material very well. She knows the company like the back of her hand.
Hi Brandy. Thank you for your review and rating! We will pass along your comments to Shannon. Thank you. -Nick S.
Great incentives, pay scale is base pay plus commission, daily spiffs! High energetic team members & staff! Come join team
Hi Amy. We are so happy to see you feel this way. Thank you for your support. -Nick S.
Many opportunities for their employees and recommend you call for your energy needs and have a great staff team
Hi Hailey. Thank you for rating and reviewing us. We appreciate the support. -Nick S.
I have received several calls from Tanisha at Ntherm. I explained the first time that I was not interested, she would not listen and went on with her spiel. I had to hang up as I was in a meeting, and she called back! Today she did it again. I was actually making a real quick run before work. But for some reason, the woman will not take no for an answer. She is Tanisha at *******568 ext 7995.
Hi Kimberly. We understand that receiving unwanted phone calls can be annoying and want to help. What you’ve described doesn’t align with our companies’ best practices. We are conducting an internal investigation into this matter and will take appropriate action where necessary. In the meantime, will you please reach out to our customer service team and request that we add you to our internal do not call list? This should eliminate the calls moving forward. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at 888.865.3402 or via email at [email protected]. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. We hope this helps. Thank you for your feedback. -Nick S.
We find that most people are paying so much more than they have to. It's SUPER EASY to take advantage of this!
Hi Joe. Thank you for taking the time to leave us a review. -Nick S.
Many great incentives & Appreciate all the growth within, Make your own pay, set hours each week & Daily & Weekly spiffs!
Hi. We are happy see you're growing with us. Thanks for taking the time to leave us a review. -Nick S.
The staff is amazing and helps you everytime possible, They answer calls on time and make sure we do not have any issues with the service they provide.
Hi Pritam. We appreciate your kind words. Thanks for the feedback. -Nick S.
Hi L.B. We regret to see you feel this way. If we can improve your experience in any way, we want to hear from you. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at 888.865.3402. They rarely experience any hold times so you should be able to reach someone quickly and easily. Thank you for your feedback. -Nick S.