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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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J'ai commandé une robe sur mesure qui m'a coûté plus de 100.- et lors de l'essayage, rien ne va! Elle a fini à la poubelle!
J'ai toujours été satisfaite des services de LITB. J'y ai fait beaucoup d'achats: vêtements, chaussures, accessoires de cuisine, ventilateurs etc... Au cas où vous auriez des questions, il y a un service où l'on vous répond immédiatement. Ils sont très efficaces.
Great fantastic gorgeous fashion pants great quality and fair price too smooth fast and friendly transaction I m very happy and excited with the transaction and my purchase highly recommended thanks you guy's rock my weekend
Ich bin mit dem gekauften Herrenhemd sehr zufrieden. Es erfüllt voll und ganz meine Erwarten, ist passgenau und sehr hautfreundlich. Ich werde bestimmt wieder dort einkaufen. Vielen Dank.
FG
Zatím veškeré zboží co jsem si objednal splňovalo mé požadavky, jak po stránce kvality tak barev.
Bonjour, les délais sont un peu longs. Les produits sont correctement emballés. Quelques dispersions dans les tailles.
Habe 5 Stück Led Q6 Nagic Ball gekauft und alle 5 Stück sind nach mehr als 24 Stunden in Betrieb defekt geworden. Motor zu Wellensteuerung. Habe dann nach Reklamation von LightinTheBox nicht einmal 10 % erhalten. Mit diesen Verkäufer sollten Sie etwas unternehmen
November 28 I order goods. Couriers not delivered to me this parcel (one parcel before I got without any problems, because it was another couriers company). Support in January promise send me goods again. Till now (February 14), I wait. And don't want wait more - I need refund immediately.
Dear Arvydas,
Thank you for your message. We understand that you have been waiting and would like to clarify the situation clearly.
According to the carrier’s notification dated November 24, the package could not be delivered due to your abscence, at that time, we sent two emails advising you to contact the local carrier to arrange redelivery before the parcel would be returned. We have reviewed the correspondence carefully and did not find confirmation of a promised reshipment. The shipment remained pending and awaiting pickup with the local carrier.
I have created ticket # 104013090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Emma
Customer Service Lightinthebox
Bin überrascht so gute Qualität um wenig Geld, zu bekommen. Die Kleidung ist angenehm auf der Haut und trägt sich sehr angenehm. Zustellung schnell. Bin sehr zufrieden. 💯
Quility is a good thing for light in the box to sell; and for me to have things that made life easy and comfortable!
From the clearly laid out shop and the quality of the products to the punctual delivery, everything was very good. Thank you.
Tout est de bonne qualité
Juste une petite déception, la robe de chambre est plus courte que celle de la photo
Ātra piegāde, kleitu pirku jau otro reizi, tikai no citas vietnes, kvalītāte pārbaudīta.
Paldies,
Dwukrotnie kupiłam ten sam produkt. Zabrakło mi informacji, że już coś takiego kupiłam. Ponadto nie odpowiedzieliście na mojego maila w sprawie zwrotu właśnie tego produktu.
The products that I have purchased are good and the prices are good as well. The only problem that I have experienced is how to get the right size.
A lot of exciting products! Thank You to all the people that makes this possible.
We are - we can be! Let grown up people choose the way that suits them! There is nothing like a fixed thruth - we need to follow our hearts and use the days we are given! A treasure in the mailbox is great!
Très bien, pas de problème. Je recommande très volontiers. ----------------------------------------
There was a small problem because I wasn't at home when the delivery person arrived. After some good customer service, I received my shirt and pants. They are just as nice as my previous orders.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments rencontrés lors de votre expérience d'achat. Chez Lightinthebox, nous avons à cœur de vous offrir un service exceptionnel et nous regrettons profondément de ne pas avoir été à la hauteur de vos attentes.
Soyez assuré(e) que nous mettons tout en œuvre pour résoudre votre problème rapidement et à votre entière satisfaction. Afin de garantir une prise en charge efficace de votre demande, nous vous invitons à soumettre une demande d'assistance à notre service client. Vous recevrez une réponse complète et personnalisée sous 24 heures.
Voici comment procéder:
1. Connectez-vous à votre compte Lightinthebox.
2. Accédez à la section « Mes commandes ».
3. Trouvez votre commande et utilisez l'option « Contacter l'assistance » qui s'y trouve.
Pour des instructions détaillées, veuillez consulter le lien suivant:
http://litb.cc/l/yqLC
Nous vous remercions de nous avoir donné l'opportunité de mieux vous servir.
Cordialement,
L'équipe du service client
Lightinthebox