LELOReviews 62

Their marketing is slick but the products suck. They are truly junky. The charging cord does not even fit into the 300 euro device properly, and they said that was 'normal' because it is universal to their other products (so basically they are just re-using old chargers that don't fit their expensive product). But even worse, it's just not ergonomically correct- it doesn't fit, causing constant stress during use. Any electric massager would be better. I feel sick that I wasted so much money on a $#*! company- now that I've read more reviews, this seems to be their norm.
Super sad.

I placed an order. When I checked the tracking link a week later and realized that the status read "awaiting package from sender" I emailed customer service. They replied fairly quickly with an apology and another tracking number for UPS. The original tracking number was for USPS. I didn't realize it until days later, they had sent me the same tracking number.

At this point, 2 weeks had passed since I paid for the order. I emailed again because the status on the tracking had remained unchanged. The reply I received was to wait one more day before contacting them back. Right, because it was finally going to ship on day 15? So I emailed them again on the next day and they told me that they were going to open an investigation. I let them know that this was unacceptable and that they needed to send me a tracking number for a package with expedited shipping. I once again got a reply telling me that they were investigating.

At that point I was done with this horrible company. I contacted my credit card company and received a refund in 15 minutes.

Do yourself a favor and shop anywhere else.

Hi there, I spent almost $300 for one toy that was suppose to be amazing - and it is. The problem is when i bought this very expensive toy there was a promo for a free product and somehow it was not automatically put in my cart. When i emailed them right after my order there was no response so i sent another message and no response again. When my product finally came and did not have the promo product i contacted them again and they basically said to bad. When i said this was not my error they offered if i bought another product they would add the free promo product. Are you kidding... you want me to spend another huge amount of money to get a free promo product you forgot to add initially. That is terrible customer service for what is suppose to be a high end company. Thanks for nothing and i will now not be buying from Lelo and going with another company maybe we-vibe. :( so sad as i have lots of friends who buy from lelo who no longer will be

Don't waste your money on these toys. They suck they break easily or before even opening package. Their warranty department sucks. Very unprofessional. Got you in mail broken can't get refund. Most expensive paper weight I've ever purchased

I was waiting for my product for more than two weeks. I had no idea why it was taking so long. I could not wait anymore so I contacted Lelo. They said they would check and get back to me. They did, the following day. My product was actually stuck in LA because of the highway fire. They got in touch with the delivery company and then I got the explanation. A few days later I received my product. These things happen, I guess. I am enjoying my product.

I have not yet received my order so wanted to reach out and contact them. The website does not have a contact form/contact address. All I could find was a postal address in Sweden, but are customers meant to sent enquiries about late deliveries by post? Very odd! Haven't received products as mentioned but waiting weeks for a delivery for things that aren't cheap, not receiving anything and having to reach out by post to enquire because that's the only contact you can find on their site is not a good customer experience to put it mildly.

THIS COMPANY IS A SCAM. AVOID AT ALL COSTS. THEY SEND BROKEN DEVICES THAT ARE OVERLY COMPLICATED FOR SOME REASON. NOT TO MENTION, OVERPRICED JUNK THAT DOESNT WORK. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. ABSOLUTE WORST. IVE NEVER LEFT A BAD REVIEW IN MY LIFE IF THIS TELLS U SOMETHING. TRASH CLOWN CIRCUS. UGH HAVE THE WORST TASTE IN MY MOUTH AND THEY JUST GIVE YOU SOME BULL$#*! READING SOME ANSWER OFF A SHEET.

Yes I ordered from their website and received a defective product. It won't hold a charge. My warranty is pending? My claim is supposed to be answered but that isn't happening. Save your time and money and shop elsewhere. Customer service is terrible. Their product is 0 for 1 for me and I am smart enough not to try again. I will spend time on contacting them and getting what I deserve, but I won't recommend their products or website to anyone. I will scream to anyone that will listen. Don't BUY FROM LELO! I would rather go to a better website, spend my money, and actually receive a working product or at least some semblance of customer service if the product is defective.

Customer service is taking a long time to respond. They told me that they would give me a tracking number 10 days ago and I still do not have one.

I was excited to purchase the Ida Wave and talk about total failure and waste of one hundred thirty-two dollars. It is not ergonomically correct for my private area, therefore, zero results. Tried it numerous times and ways. I purchased a rabbit g-spot for one-fourth the price of the Ida Wave that makes me scream in joy within 1 minute. Lelo is the outrageously priced junk.

The title says it all. Usually, when you contact customer service (most companies), you get a headache for various reasons. Sometimes it might even not be their fault, the local shipping companies are to blame, but it is certainly no fun.This time it was about shipping as well. I was told it the product would arrive within 7 days. Not a problem, I am a patient person. However, it did not. So I contacted them. They contacted the local shipping company. No idea how it all works, I do not even need to know, just wanted my product. And I got it a few days after my complaint. I'd say they did a good job.

I bought an Ora from their website in June 2022 and it just died in Oct. 2022. And yes, it's fully charged, that's not the issue. This item was like $178 or so. I filed a warranty claim and they haven't gotten back to me even though it's been way over the promise of getting back within two working days. I will never buy from this company again and I urge you to stay away too.

Over three weeks no product.
I just want a refund.
If I had product I would return - but can't.
Will never purchase again from Lelo.
Customer support - well, it's customer hell.

I love the fact that Lelo has a really good warranty, because their toys break down in less then 5 years, typically. But actually receiving the warranty is awful.
Everything is done through email, which takes the reps multiple days to respond. Very rarely do they answer the phone, and they've never returned my calls.
They give you the runaround when you submit a claim, ask many questions, then argue with you. Most companies take your word that the product is defective. After they received the product, it took over a week - multiple emails, calls, and reaching out on Instagram to get the discount code. Rep said he already sent it, and STILL didn't send it (via email, of course). All to find out I couldn't use the code because everything was on sale (can't be combined - which they knew).
The saga continued.
They charged my credit card for 2 items, refused to refund me. When the 2 products came in the mail, I reached out again. Took them over 2 days to send out a return label. Had to send proof it was unopened, etc. Took about a week to receive refund.
Obviously, they're ether understaffed, or unorganized.
Absolutely horrible experience that lasted over a month. 3 stars because I like the products.

Don; t you just hate when your pleasure toy stops working when you need it most? I was so angry. I wanted to smash it and call Lelo all possible names. I contacted them ready to do that. However, it had been more than a year since I bought the toy and I knew the rules. It took some time to get a reply. After 12 months, there is nothing we can do, you cannot return the toy and you cannot get a new one. Anger was growing. Then the good news. 50% off for a new toy. Well, much better than nothing, right? So I accepted. All in all, an unpleasant experience but I knew their rules and it turned out to be a good outcome.

I thought paying $186 for the Ida Wave would equate to the best vibrator I've ever tried but sadly the power and stimulation feels mediocre to me. An expensive lesson learned.

Someone obviously did not handle the package properly. No idea who, but it was a pleasure toy and I did not want to use it. The box was not sealed. So I contacted the company and said that I wanted to return the product. It did not take long to get a response. I did not accuse them of sending me a used product, I was not sure. Maybe my local delivery did not do a proper job. Anyway, they contacted me later and said that it would be replaced. They just asked me to return "my" toy and be patient due to supply chain delays. Not happy at all at first, then rather happy the problem was solved.

I am a sexual health specialist who tries different companies toys for review or to better educate my patients. I have tried two different products from Lelo. One broke after about a year of use, but just after the warranty expired. The other was physically uncomfortable (Tiani 3). I have had bad experiences with their customer service, and find this company to be quite overpriced for the market.
If you're looking for sex toys - there are other companies I'd recommend that are sex-positive, more affordable, and really care about their client satisfaction (as they should). Check out Dame, We-Vibe, Le Wand, Womanizer. Any product you're looking at on Lelo's website - you can find through one of these better companies. Will not be purchasing from Lelo again.

I was waiting for my product more than two weeks. I guess almost 20 days. So I decided to contact them and see what was going on. They very surprised that I had not received it. So was I, go figure. That is why I contacted them. OK, too harsh. They said they would contact me with more info. The did, one day later. It was all OK on their side so I said, OK, Ill call the local guys, see if there is a problem here. They said there was no need, they would. Nice, less trouble fo me. However, two days later I got the info I did not want. Yes, the product was on its way but Covid... what else. Not enough people to deliver all the goods. Anyway, to cut this long story short, I received the product after LELO callled the local delivery company and told them to fix it. What can I say? All forgotten, enjoying my toy.

Hard to reach and once I do reach someone they never do as they say. I hate LELO's warranty lots of hoops to jump, long delivery times, and I will never buy a LELO product ever again. Plus I had to pay to send the product back with tracking across the country.