On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It does what it promises but unless you are a company already operating, there is little incentive on stay after the free trial. When my business grows, I may return as there are multiple forms and documents I may need and save money on attorney/accountant fees.
Absolutely fulfilled my need. If I need another matter addressed with a legal template, I am going to seriously consider the monthly option!
Just like the title says. It is adverstised as FREE. Until you spend time putting the info into the document and at the end, you have to put your billing info in just to download or use that document. I cancelled the next morning and hopefully I will not be charged. I didn't even get the use the document. I found one online that was 100% Free.
This is the best site for a document that you need quick and easy!
No hassle with extra ads or emails. In my time of crisis this has been a god send!
Thank you LegalTemplates!
Advertised as free, only to end up costing money after you've filled in the template. After the "free" trial, monthly cost is exorbitant (approx $40), until you cancel the subscription and then
Magically it's only $4.95 a month. Also my browser said the login page is not aecure
Thank you for sharing your experience and bringing these concerns to our attention—your honest feedback helps us improve. We truly appreciate you giving us a try and genuinely regret the confusion around the trial and subscription fees, as well as any worry caused by security warnings. Please know we’re committed to transparency and safety, and remain here to help resolve any lingering questions.
This was a great service that helped me write the contract I needed. I'll be back for more. I highly recommend.
Carl, thank you for your kind words and recommendation! It’s wonderful to hear our service helped you effectively with your contract, and we look forward to assisting you again whenever you need support.
Quick, easy and free trial was great for 1-time use!
Brent, thank you so much for your kind words! We're thrilled the free trial made the process quick and simple for you—taking the stress out of legal documents is exactly our goal. Your appreciation means a lot to us!
Great app for creating Leases or any other documents. They think of everything you could need to be in the document. And yes the free trial is really free!
Thank you! We strive to be as comprehensive as possible so our users feel protected and prepared. We’re thrilled to hear you found the lease templates so thorough!
I tried another one in the past and got a huge bill on the anniversary. HUGE!
This was my first time using this and it did what I needed, and allowed me to cancel immediately after.
I would definitely use it again.
Thank you so much for sharing your experience, Jamie! We're glad our service was straightforward, reliable, and met your needs so seamlessly. We truly appreciate your trust and look forward to supporting you again whenever you need us.
Thank you for your service, but after I used the form, I had to use the actual form from Dallas County Courts which is 10 pages with a 6 page checklist.
Yours was much easier and planned out perfect for a guy who's not the best with computers.
Thanks, Andy
Andrew, thank you so much for your kind words and thoughtful feedback. I’m glad our form helped make the process simpler for you—it means a lot to hear it genuinelly made a difference. If you ever need anything else, don’t hesitate to reach out!
I enjoyed how easy the site is to find the document you need for your situation. I like how simple the explanations are and i was easily able to find what I needed for a specific situation without the costs of an attorney to draft it.
Beth, thank you so much for highlighting how smooth and straightforward the experience was for you. We're glad the explanations made things clearer and that you could confidently find exactly what you needed. It means a lot that our approach made this process easier and more accessible!
Easy to use, document perfect and easy to edit as well. Appreciate the ease of canceling free trial as I only used it once. But I will recommend it to peers and certainly use it again if the need arises. Thank you.
Thank you, Judith, for sharing your experience—it means a lot to know that the process was straightforward and the document met your needs. We're here whenever you need trustworthy and approachable support, and truly appreciate your recommendation to others. Looking forward to assisting you again in the future.
Was able to create a meaningful will and bless my family with the gift of less decision making when I'm gone in less than a couple hours. Thank you LegalTemplates!
Jessica, thank you for sharing your experience! It means a lot to hear that you found creating your will so straightforward and feel a sense of relief thoughtful planning brings.Speed and peace of mind are exactly what we aim for. All the best to you and your family.
Very user friendly, efficient and affordable website to meet your needs for documents and forms.
Thank you so much, Trisha, for your kind words and thoughtful feedback. We're truly glad our site made an easy and efficient experience for your document needs, and we’re always here to support you as new circumstances arise. Your appreciation motivates us to keep doing better for you.
All good till I download and no app anywhere can open the files any of them. Every time it's can't open. I use the tools and nothing I get the word and excel files and no. I got a single file but when you look at it you can't see anything. Terrible
Bradley, I’m really sorry to hear about the frustration you’ve experienced with opening the files. We genuinely want to help resolve this as quickly as possible and ensure you have a better experience moving forward—please reach out so we can troubleshoot together.
Easy and Quick to use. I was able to develop a letter of recommendation in less than 20 minutes using the templates provided.
Jim, thank you for sharing your positive experience and highlighting the efficiency of our templates. We're glad that creating your letter of recommendation was both quick and easy, and we appreciate you taking the time to provide your feedback.
I needed a specific document and it was a pleasant experience.
Thank you so much for your kind words, Scott! We’re really happy the site made finding the document you needed simple and pleasant. Your genuinely positive experience means a lot to us!
Needed a document to quickly transfer stock to my granddaughter. Quick and easy.
Thank you, Donna, for sharing your excellent experience. We’re glad the process was quick and straightforward to help with your stock transfer, and we’re always here to assist with any future needs. Your trust means a lot, and we’re committed to making every interaction this effortless.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary Beth, we're truly grateful for your kind words and happy to know our service eased a difficult time for you. Staying simple and reliable is at the heart of what we do, and your feedback inspires us to keep improving. Thank you for choosing us when it mattered most!