HobbyTronReviews 96

I purchase a helicopter for my nephew for Christmas. One of the blades was broken and it would not fly. They told me I have to pay shipping to return the item which is as much as I paid for it. I will never purchase anything from them again. Horrible customer service for a broken toy.

I placed order for Christmas and provided an address for the gift and my home address for my credit card. The gift was sent to my office address and the order form reflected my office address for my credit card. Both addresses were not provided and were wrong. I knew I should always use Amazon whenever possible and this is one of those reasons.

My niece bought the flying sonic toy for my son. Within one minute of flying the toy it broke! The machine was out of control and even when I pressed off on the remote the sonic kept spinning out of control and the wing broke into pieces that couldn't be fixed. She reached out to the company and they refuse to do anything about it! Spend your money elsewhere cause this company is terrible!

Love these guys, good quality, good shipping. Amazed as always. Best shop for christmas and bday gifts!

I shop at HobbyTron regularly to fulfill mu hobby needs. I have experienced HT Customer Support several times and always reach a satisfactory resolution. IF you met the spirit of the policy, you will be refunded.
First off its a HOBBY STORE not a toy store, Most RC products here are hobby grade and do require some handiwork to maintain and operate. EXPECT them to break when crashed, expect to buy spare parts and expect to research and tinker to keep your craft in operational condition. Even the TOY RC products are to intro the buyer into RC hobby and white RTF/RTG they will require care and maintenance., Hats when the fun starts... for most the thrill of crash and repair is just as fun as flying. Then you get into mods and upgrades. ALL items are FIXABLE and MODable.,. Just search others who mod and repair.

Order Tips: Most ordering errors are self inflicted... DO read and UNDERSTAND before you finalize transaction. Look for all the coupies and enter the best. Be sure its accepted computes before buying. If you run into a problem, contact CS ASAP and BEFORE item ships. Also inspect upon arrival and check product package for dammage BEFORE OPENING. If its dammaged, call CS and they will advise on what to do. Again, do this before opening and only open if advised by support. Why the all fuss? Hobby Tron's greatest expense is from shipping and labor in packing product as product price competition is fierce for these imports.
The large, delicate items require extra boxing and handling care. They have to be strict about returns and shipments to stay in business. Each time they move inventory it costs MORE than the parts acquisition cost. Profit is made on shipping volume. That's why they are strict on returns. There used to be a hobby store in every city but thanks to the internet this is the way of the industry now.

My honest experience? Ordering a Hobbytron product "says" email confirmation will be sent. IF NOT, DON'T SAY YOU WILL! Nothing sent, no record of order. Being a dumbass after days of waiting for an email conf, I called Customer Service, they had no record (based on name, cc number, nothing)... so ordered the same product again. Guess what? I ended up with 2 of the same products with no recourse via Hobbytron's "NO RETURN" policies. I'm a web programmer, a conf email is not that hard folks! Worst yet, 0 response from Hobbytron Customer Service. Don't fall for Hobbytron's scam! Hobbytron's business model (i. E. ripping customers off) will only last so long.

I was given a drone purchased from Hobbytron as a gift. (Alpha Spy Drone 4.5CH 2.4GHz) Out of the box, despite following the instructions to the letter, and with numerous attempts, the transmitter would not sync to the drone. Also, one of the control switches on the transmitter was loose and fell into the plastic transmitter housing. -- Pure-100%-Junk. Mistakenly, I had recycled the styrofoam packaging, and I was unable to get a Return Authorization; nor was customer service (which was nearly impossible to reach) able to do anything to fix the transmitter not syncing. Never flew, not once, 100% loss. 100% junk. Do not buy this product, or any other product from Hobbytron. UPDATE (April 8,2017) Shina from Hobbytron responded to my review, and requested a conversation. She explained that Hobbytron does not offer refunds for opened and used items. Yes, I did open the box. So, if you open the box, youll not be getting refund. And in my case used means a drone that never flew, not for a second! By all means, purchase your drone somewhere else!

Rma#LTK*******1297X Your crappy 24hr return policy should be more stressed. My kids Christmas gift arrived and upon opening it to wrap it up was then found broken from shipping. It's $#*!ty thing to tell your kid the gift is broken because of poor packaging for shipment. Then find out shopping will be $25 and not affordable to get a new replacement. I will never order from you again. I will make sure your company is reflected this way...

Zero Stars - They are running a scam, bought a remote control helicopter. First flight on take off, cheap plastic gears blew apart as soon as I hit the switch. Product was terrible quality, not same as shown in picture, came from China. Abysmal customer service - won't answer your calls or return messages. Multiple complaints across the board, winded up eating the cost. Save yourself the trouble and heartache buy else where.

PS - Don't buy into their self promoting reviews, they are fake as well.

I ordered a remote control car for my son for Christmas that was too advanced for him. It also didn't contain all the parts needed to operate (you have to buy them separately). Hobbytron would not return my order or even replace it with something appropriate for my son. My son was so disappointed on Christmas Day that he couldn't play with the car he got from Santa. Now we have to find a battery store that contains the batteries and charger for the car. They say they don't return items that have been opened but how do you know that the parts are parts you have to buy separately, until you open the car?

I ordered 3 Striker 2.4GHz 4.5CH Camera RC Spy Drones as Christmas gifts. I opened one to inspect it. The connections to charge the battery were so flimsy, they would not hold up in use. I decided to return them. Hobbytron charges a 20% restocking fee for unopened packages and NOTHING for the one I opened although it is boxed perfectly. They do not back up their product. I am out a lot of money. Never buy from Hobbytron.com You can't afford the risk.
I finally decided to return the 2 drones that were unopened. The P. O. would not take them because of the batteries in them. So I went to UPS ground. That would have cost $40.00 for shipping. Considering my refund would have been $100.00 - %20 restocking fee for the 2 drones, I kept the entire pkg. In the meantime, I had disputed the charge with Wells Fargo Credit. They continued to work and got the charge completely removed from my credit card. I called them and gave them a huge "Thank you" to the supervisor of the person who worked on the dispute.

On the phone they were great. Nice, helpful, etc. Upon a second call in the next person I talked to gave me completely different specs on a drone. Started to worry me but I assured myself they were good to go with the 45 day policy. HOW WRONG I WAS. I called a third time to place an order. They took my info and card and placed the order. I asked for a receipt and was told no receipts can be given for phone orders just an order number. An hour later I called in to verify the order. At this time I was told about a 20% restock fee for returned orders PLUS I pay shipping and they're only accepted unopened. I'm ok with all but the 20% restock. That's $30+ out the window for nothing plus$15+ to ship back to them. I told them I wasn't aware and needed to cancel the order for an hour ago. They said no can do we never cancel orders. You'll get it in a week or so and it's yours or be penalized 20% restock. I was furious but dealt with it. Only to get one crushed item and one item the wrong color. I called in not happy but civil. They said oh you can ship the busted box back and we'll send you another. This is out of my pocket. And then was told they also don't guarantee color. What more could you ask for from a company to be label HORRIBLE! I read a few good reviews before buying but trust me there's nothing good here. All these things can be verified. Call in and ask all these things before ordering because they WILL NOT TELL YOU UPFRONT! It should be unlawful for this to be possible.

I ordered a Taigen RC tank. It came with multiple damages, definitely not caused during shipping. It was incompetently refurbished. I paid for a refurbished, not a damaged item. Opened RMA, sent them all pictures and explanations, and they insist I send it back so they can try fixing it again. I presented to them other alternatives, because they want me to pay for shipping, which would be expensive due to weight. They don't want to work with me on any other options and keep hiding behind "policy" claiming I have no other option but ship it back for them to fix (or break even more).
Their customer support is amazingly bad. It usually takes 20 min to wait for someone to pick up the phone, and then they either put you back on hold indefinitely, transfer to some voicemail, or disconnect. And the times I was able to get through, most of the time the support people weren't very nice or helpful, and Katie L. (who turns out to be their supervisor) is very ignorant and arrogant. Stay away from hobbytron if you value good business.

Ordered three hover boards. They arrived quickly, were priced well. Out of the box, one rattled but worked. One completely stopped working after about 2 hours of use by a 9 year old just learning how to balance, not rough at all. Emailed, no response. Called no less than 6 times, each time they promised to call back that day, never did. Did three RMAs for each hover board. One week later, still waiting response. In the mean time, our 9 year old how saved his own money for a while for his board has to watch everyone else ride. Still no idea on what they are going to do or when. When I have actually talked to a hobbytron employee (most of the time it was a "answering service" even during their posted business hours) they can't tell me anything other than to wait longer. I will never order from here again. All three boards have some sort of issue and I can't get any response or help from them. Price is not worth this horrible service so far. They haven't even committed to helping the kids out yet.