FTDReviews 654

My package was thrown on the sidewalk in front of my house. We have a front porch where packages can be put so they are out of sight from the street. The delivery person could have taken three more steps to put the package where it would have been safe. It is the worst delivery I have ever had from anyone.

Ordering was very easy, the fees were nearly 50% of the order total and then the item delivered was no where near what I expected it to be. It was small and sparse. I was disappointed

The flowers were a gift for a family member who lives out of state. She loved her bouquet and raved about the colors and quality.

The flowers I received were nothing like what were displayed on the FTD website - and certainly not worth what I paid for them. I was embarrassed to give this pathetically small, bait-and-switch display to my wife on Valentine's Day.

I order flowers for my wife for valentines week... I purchased the Truly Stunning Bouquet - Premium... I feel that it came in under a standard order, smaller than described with lily's that never opened. Disappointed to say the least...

This was an anniversary gift and they were very happy with it. Beautiful arrangement with fresh flowers and a perfect mixture of colors. Thanks!

It was nothing like the photo and the flowers were already dying when they arrived. I was very disappointed! But if you complain you just waste your time. Won't use this service again

I ordered the premium birthday bouquet the day before her birthday and my mother received it early in the day the next day. She really liked the arrangement that the florist put together. The decorative card holder was nicer than the example on the website and blooms were still opening 1 week later.

I was told the order was delivered on Saturday. It had not. FTD refused to tell me what local florist fulfilled the order, nor who took delivery. On Monday, the order was delivered. It did not have a basket (what I ordered) and the flowers were nothing like the order, not even the colors.

Left outside with no card. There was ice and snow on the ground. It was only luck that a family member noticed them and brought them in.

The delivery was for a co-workers birthday. Pricing was transparent having FTD Gold made it easy to schedule without worrying about additional fees. The bouquet was very much loved.

I ordered this order because it specifically had a blue vase, it is a blue theme. When my flowers arrived it was not a blue vase.

Love FTD, they always come through for me and whoever is receiving the floral arrangements is so appreciative and surprised at how beautiful the arrangements are.

You delivered the flowers to the wrong address, and I had to contact your customer service to resolve it.

The flowers were eventually re-shipped.

I would much prefer dealing with USA based customer service as the accents of your foreign staff are difficult to understand.

The bottom line is that my 93-year old mother received her flowers two days after her birthday.

That was very unacceptable to me.

Not very happy. My friends birthday flowers were frozen by the time they got to her having been delivered to the wrong house waste of my money.

Apparently, the recipient was extremely pleased with the arrangement. They are beautiful.

However, it's a bit concerning to receive a text from the delivery person saying the flowers were left on a fence post... Not 100% sure because the photo was a bit confusing. I was told the gate closed and they were unable to access the property. In any case, I'm grateful that the flowers looked great and eventually they made it to the person they were addressed to, I'm just a bit wary of ordering again from a service that doesn't confirm the flowers were at least left in an area where they couldn't potentially be stolen.

I ordered a "Happy Days" arrangement for my nieces birthday. I added on to the original arrangement with a balloon and extra flowers. The arrangement arrived on time, the flowers fresh and perky, and the birthday balloon was attached, however the arrangement was small, not in the happy face vase I ordered and obviously did not contain extra flowers. It was a $30 arrangement at the most, which I paid $80. I was terribly disappointed and let FTD know. FTD read my original review and contacted me to apologize and credited my account a portion of my cost. I am so happy! I have always had success ordering from FTD, and was so sad this go around. Obviously FTD reads their reviews and worked to resolve the issue I had. Thank you FTD!

When I ordered this arrangement the phot showed that it was smaller than what arrived. What a wonderful surprise. Thank you! Choice of flowers were outstanding.

The person the flowers were sent to, called us to thank us. They wanted to know where the flowers were made because they were so beautiful.

I ordered a standing arrangement for a funeral. Even though I ordered it one day in advance, the order was fulfilled... and beautifully. The family ended up using the arrangement for a community gathering as well as for a church memorium the next day. I appreciated the quick action and beautiful fulfillment!