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FreelancerReviews 20,179

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

1 review
0 helpful votes
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Service provided by Jess
March 10, 2026

Jess assisted me and was very attentive, empathetic, and educated. I was very satisfied with the service!

Date of experience: February 27, 2026
Egypt
1 review
0 helpful votes
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Identity verification issue
March 7, 2026

AVA from Freelancer.com Support was extremely helpful and professional. My identity verification was declined without a clear reason, and she immediately escalated the case to the relevant team, stayed with me in the chat, and followed up until it was fully resolved. The issue was approved during the same session. Fast response, clear communication, and real ownership of the problem. Really appreciate her support.

Date of experience: February 25, 2026
Ukraine
1 review
0 helpful votes
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I contacted Freelancer Support regarding an issue with withdrawing my funds because the phone verification code was not arriving. JOAN assisted me promptly and professionally. She clearly explained what to check and reassured me throughout the process. Although the code arrived with some delay, she guided me on retry timing and possible network checks.
Her responses were polite, helpful, and very patient. I truly appreciate the support and kindness.
Thank you, JOAN, for your assistance!

Date of experience: February 24, 2026
Poland
1 review
0 helpful votes
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Freelancer.com is an excellent tool for connecting with clients worldwide. The bidding process is straightforward, and the mobile app makes it easy to manage tasks on the go. I highly recommend it to anyone looking to start or grow their freelance career.

Date of experience: February 24, 2026
Viet Nam
1 review
0 helpful votes
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A very nice place to work
March 6, 2026

This site is a very nice place for a experienced freelancer to make money from it. Sadly I don't have enough skills, but I can feel it's a very good place to work with. Moreover, the support is very good too. I got help a lot by the staff, Joan, is very a nice guy/miss. We have a very helpful, efficiency talk about my problem.

Date of experience: February 24, 2026
Hong Kong
1 review
0 helpful votes
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Verificaiton interview
March 6, 2026

Today I had the opportunity to be interviewed by Russell V, and I wanted to capture my thoughts while the experience is still fresh in my mind.

From the very beginning, Russell created a welcoming and professional atmosphere that immediately put me at ease. He started by introducing himself and giving a brief overview of the company culture, which helped set the context for our conversation.

Russell's interviewing style was both structured and conversational. He asked thoughtful questions that went beyond surface-level responses, really digging into my past experiences and how they might translate to the role we were discussing. What impressed me most was how attentively he listened – he took notes but maintained genuine eye contact, and his follow-up questions showed that he was truly engaging with my answers rather than just going through a checklist.

One question that stood out was when Russell asked me about a time I had to navigate a difficult situation with limited information. He seemed less interested in the specific outcome and more focused on understanding my thought process and decision-making framework. I appreciated this approach as it allowed me to showcase not just what I did, but how I think.

Russell also made sure to leave ample time for my questions, and when I asked about team dynamics and growth opportunities, he provided detailed, honest responses that gave me valuable insight into what it might be like to work there.

Overall, interviewing with Russell was a genuinely positive experience. Regardless of the outcome, I feel I gained a better understanding of the company and was able to authentically represent myself and my skills. I left the interview feeling respected and heard, which is really all you can hope for in any interview process.

Date of experience: February 8, 2026
Pakistan
1 review
0 helpful votes
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Amazing Support session with JESS
March 5, 2026

JESS from team freelancer support is very helpful. I wish to get support from him whenever I need assistance either I have to wait for hours, but I still want him to assist me for any matter of mine

Date of experience: February 24, 2026
Colombia
1 review
0 helpful votes
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Verification Process
March 5, 2026

Hi Russell, thank you very much for your help with the verification process. I will proceed to complete the forms you shared.

Date of experience: February 23, 2026
India
1 review
0 helpful votes
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I had an issue with my account regarding a negative balance caused by an automatic membership renewal. I was not aware of the renewal, and the payment was not successfully processed.

I contacted customer support, and JESS handled my case very professionally and kindly. She carefully understood my situation and processed a courtesy refund to waive the negative balance.

I truly appreciate the quick response, clear communication, and understanding shown by JESS. The issue was resolved smoothly, and I am very satisfied with the support I received.

Thank you once again for the excellent customer service.

Date of experience: February 23, 2026
Pakistan
1 review
0 helpful votes
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Excellent Support from Margaux
March 4, 2026

I had a very good experience with Freelancer Support. Margaux assisted me professionally and explained the dispute process clearly step by step. She was polite, patient, and supportive throughout the conversation. Even though my issue was related to a client's delayed response, she guided me properly and made sure I understood my options.

Thank you, Margaux, for your assistance and professionalism.

– Muhammad

Date of experience: February 23, 2026
India
1 review
0 helpful votes
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I was being threatened by a client informed the staff and assigned agent took look on the conversation and helped me instantly

Date of experience: February 22, 2026
India
1 review
0 helpful votes
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Payment Method Verification Query
March 4, 2026

I recently verified my payment method on Freelancer. The payment was debited from my account, and although an error message appeared initially, my account now shows the payment as verified. The process was mostly smooth.

Date of experience: February 22, 2026
Belarus
1 review
0 helpful votes
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Address verification
March 2, 2026

@FLMargaux

They didn't help me with address verification. On the contrary, they deleted all the previous steps that I successfully completed.

You are making fun of your clients!

Date of experience: February 20, 2026
Texas
1 review
0 helpful votes
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Margaux is so professional
March 1, 2026

It took him a minute to uncover my problem and the next minute it was solved. I don't know how he get it on the first place as I was unable to provide the case id. He is da best.

Date of experience: February 19, 2026
Bangladesh
1 review
0 helpful votes
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My experience with the freelancer support team was very positive. They responded quickly, communicated clearly, and handled my concern in a professional manner. The issue was resolved smoothly, and I appreciated their patience and willingness to help. Overall, I'm satisfied with the level of support and would confidently rely on them again if needed.

Date of experience: February 19, 2026
Spain
1 review
0 helpful votes
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Wonderful Experience
March 1, 2026

Russell, He is very kind and cool man.
I'm so happy to have earned Verified freelance badge with his help. It's been a truly wonderful and seamless experience, and I'm proud to be working on this platform.

Date of experience: February 19, 2026
Spain
1 review
0 helpful votes
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Problem with submitting Bid
February 28, 2026

We take a few time to identify the problem but finally we got to resolve. Thank you Freelancer team! Now I can submitting my Bid for contact with more clients

Date of experience: February 18, 2026
Canada
1 review
0 helpful votes
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My experience with Freelancer Support was great. They investigated what I was saying. They contacted the proper departments and came up with a solution which we were pleased with. Thank you again!

Date of experience: February 17, 2026
Canada
1 review
0 helpful votes
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I cmae onto the support chat needing help with an account issue. Margaux was my agent who is still working on the issue in the background, but has done an amazing job so far.

Thank You!

Date of experience: February 17, 2026
Pakistan
1 review
0 helpful votes
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Excellent Support from Ava
February 26, 2026

I had an issue with my card authentication, and Ava handled my concern professionally and efficiently. She carefully reviewed the details I provided and manually authenticated my card after verifying the information.

Her response was clear, helpful, and quick. I truly appreciate Ava's support and patience throughout the process.

Thank you, Ava, for resolving my issue smoothly!

Date of experience: February 17, 2026