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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!
FlightNetwork Reviews Summary
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Too many insurance options to say no too, airline insolvency insurance and extra for text of details is money grabbing nonsense
The Process was Very Efficient and Easy. Thank you for your help.
I was surprised that there was an extra fee to reserve what I would consider non-premium seats. I was also a little overwhelmed by the many ala carte add on options and finding all the no thank you buttons hidden all over the place.
There was an unexpected increase in price right at the very end of the process right when I was about to pay.
In searching for my airline, I inadvertently booked on your site. I was disappointed with the experience and ended up cancelling. I booked on the actual site instead. The booking fees and the cost for travel insurance and extra fees were outrageous.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
Flight Network"
There were a lot of extra charges I did not expect. Besides that so good so far.
My bookings were extremely easy to do and the website is very fast. I strongly recommend Flightnetwork
It was extremely difficult and onerous. I had to decline so many options. I couldn't even believe that some of them were real. Talking to customer support was an upcharge, and there were several different options for that. Just rough
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Flight Network"
I booked a flight by accident and they advertised 24 hour cancelation with FULL refund. 10 minutes later I talked to someone in customer service and they gave me less than 75% back. I can't be more disappointed and will NEVER use flight network again because I am so disappointed. I wish the transparency and advertising was genuine
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
Flight Network"
I Googled Contour Airlines and FlightNetwork came up first and I used it to search for my flight. Big mistake. In addition to charging me $7.75 more for my flight than Contour would have charged, I confirmed the fare on Contour's website after realizing I'd made a mistake using FlightNetwork, FlightNetwork had an $11 fee for seat selection and wanted to upcharge me for a number of services like flight insurance, insurance if the airline went bankrupt, etc, etc. It seemed to take forever to get my ticket. Never again. I'm not sure there is any benefit to using FlightNetwork?
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
Flight Network"
During payment, you increased the price USD $212. That is screwing your customers.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Flight Network] team"
I went through all the steps to book and once I submitted my payment, it made me go all the way back to the beginning. The flights I had originally selected (which were almost empty!) were now slightly different price but they were the same flights. Also, what is "pay 10$ to be sat together"? Try? It's completely in your power to seat us together and if we have to pay money we better be sat together on these almost EMPTY flights.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Flight Network] team"
There was no option for disabled customers to request a wheelchair.
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Flight Network"
Painful. The system failed twice when I submitted the booking so I had to start at the beginning.
I was quoted a price for the flight that did not include seats! I've flown other airlines where you can just not pick a seat so they pick it for you at no cost. With this I had to pay for a seat separately before I could move on. That sounds like false advertising to me.
Why can't I add a checked bag at the time of booking? We are going to GCM to dive, which means we have to check bags and I have no idea what that will cost, even after I've booked the flight!
I intended to book directly with Contiur airlines & despite me googling them, your company came up first. I didn't realize it wasn't Contour's website until after i finalized my booking. Not only did I realize that, but I also realized I overpaid by approximately $10, which would not have been the case if I had booked directly with Contour which was what I tried to do. I feel duped and am only happy that I only overpaid by $10 as opposed to a lot more.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
Flight Network"
The site was easy to use but the last minute raise in price was annoying. When the site said there were two seats left at that price and I bought one.
I felt very misled that the "don't choose seats option" was hidden and tried to double our trip price and then at the final step it said the cost went up by $93 (nearly 10%) due to "availability".
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[Flight Network] team"
This is possibly the worst airline booking system I have ever come across with inconceivable items attempted to be added. It's a horrible experience and doesn't even warrant one star.
"""Hello,
Please note that all the additional services available on our website during the purchase are provided to the passengers to make their travel more comfortable and pleasant, especially in some cases where some passengers need further assistance than others. None of these services are obligatory or pre-selected.
Additionally, the terms and conditions on all of them are available before the purchase, and in case you are still not sure about the specifics of each product, you can always reach out to our support to receive further guidance.
Best regards,
Flight Network"
Reservation Process was easy. However, $8 for aisle or window is a bit much. As this is my first booking with Breeze, we shall see how the flight etc. turns out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
FLight Network"