BlueMountain

These people are theives. They keep charging me for this service I cancelled in 2023. They are unethical people and I would never recommend purchasing from them again due to how much of a scam they are. Use a different e card service do not go to them as they have made a mess for me. They are disgusting is how they handle their customers.

I haven't had any issue with this company. I only called because I forgot my login info and nothing I tried was working. I called Customer Service (had to hold for about 5 or 10 minutes, no big deal) and got Gabriela. She resolved my concerns in less time than I was on hold, lol! She was professional and friendly. Thank you, Gabriela! Sincerely, Charla C.

In just trying to send a personalized smashup card which should be easy enough, but was incredibly frustrating. I took the time to write a special message to a family member. I tried to send it. It disappeared. I tried again and again, but to no avail. Then, I turned my phone off and on. No change. I closed the app and opened it multiple times. Then the smash up card I wanted to use was no longer in the list of cards. It just decided to disappear for no reason whatsoever. I closed the app and turned it back on again. Guess what? There It was again. Very confusing. I continue trying. I even deleted the app and reinstalled it. Still nothing fixed it. For the remainder of 45 minutes I continued trying. All it did was freeze with the hourglass and never moved forward for me to send. Total waste of my time and they have the audacity to charge $35/yr. For what?
If it worked as promised, I would pay 75 a year because I could use it very often.

I went to their site to send ecard for a birthday for tomorrow. I chose the $6.99 option for one month trial. Their system defaulted to one year membership fee, after they had my credit card info for automatic renewals and no place on their site to edit this membership. And, their site also says "no card pending to be sent", even though I'd chosen one. Then, I did a search and find numerous complaints on 4 complaint sites of this happening to others. So, within the hour, I called my credit card company to block my account and reverse the charge which was already pending, and to get new card. I'll have to take time to follow up on this, after it has posted, as well as warn my card recipient of any solicitations, because they also have her info. What a hassle. Beware.

They will never let you know if you are past due so they can charge you daily interest so you owe more than what you borrowed. Extremely predatory and shady. Will not work with you at all!

I would not recommend this service. I didn't use them once and when my card was automatically charged without a couple of weeks' notice they refused to credit my card. Poor service and clearly trying to keep people's money. Don't use them!

I would never use this site again. The experience was terrible - frustrating. After spending time trying to "recover" my acct, I gave up and signed up anew using my Apple email and password (as suggested). I was able to type a personal message but it was not accepted either. It said something about the transcript not available now, so when I tried to send the ecard I as provided a link, used it but it included their standard message, not my personalized message. Then I went to the live chat and entered my problem. After entering almost all of my problem, a large message came on saying they were currently closed and their hours of operation. WHY NOT SAY IN A MESSAGE THAT YOU'[RE CURRENTLY CLOSED BEFORE MAKING ME PUT IN THE MESSAGE. And it was only 2pm PDT on a Friday. There was no other option. I will be asking for my money back. I would never use this site again and make my complaint wherever possible. I don't have time to fool around with sites that don't understand or care about their customer and/or don't know how to create a user friendly website. Maybe AI will help them. Someone needs to.

Not only did Bluemountain raise their price, without notifing me, they changed my subscription from a yearly ecard subscription a yearly ecard and create a card subscription. When asked about it, I was told that they had to make price increase and that "now I am getting so much more." They will not look at my subscription history and own up to giving me a subscription, i. E. Create a Card, that I do not want or need. I do not use Create a Card. The cost almost doubled!

I took up what I thought was a 7 day trial only to find they had taken my money straight out of Paypal the same day. I tried to get it back with several emails only to be told there is no refund but they have cancelled the auto-renewal which was not set anyway. All I wanted was to try it with 1 card. I was told after waiting a long time for an answer that delaying sending a card by 1 day is not allowed on a trial (which it did not state) therefore I started a full membership. They clearly mis lead people in order to get their money.

I signed up for a 7 day free trial 6/28/23. I was charged for 1 yr beginning 6/28/23. I sent email, no response. I tried calling and was asked to select a number well that didn't work and it hung up on me. There is no other way to reach them.
Terrible customer service, don't sign up!

I tried out the free membership by sending one birthday card. But just before the final "send", I was asked to activate my membership. I did. Turned out that put me onto a paid membership. It was not clear. Why would I pay now on the very first day of a free trial? When I wrote in about it, the reply told me to enjoy my year-long paid membership! That I didn't want and didn't know I had signed up for.

I can't even ask a question on how to redeem my gift card without being expected to sign in, use password etc. I don't want to click or the store where I wanted to use it (in person), because I have questions, and there is no going back once I select the store - in case I don't use it right. I don't feel like this is a good product, and feel I should warn the person who sent it to me. However, since I don't want to put a negative slant on their kind and well meaning gift, I will not do this. Very dissapointing..

Signed up for a free trial and they IMMEDIATLY charged my credit card despite having a confirmation email of a Free trial as well as confirmation of the cancellation of said trial. This all occurred in the same day. The contact us by email questions do not get responded to and the phone line says "due to unforeseen circumstances we are closed" once you make it through the automated prompts. Ha to resort to reporting fraud to my bank (be sure to have them block all future charges from them!

Blue Mountain free trial is not worth it, they do not stand behind there offer. I cancelled within the first 7 days and they charged me anyway. Try a different service. STAY AWAY

I signed up for the 7-day free trial, for which you have to give your card details so they can start billing you after the trial ends. Except my mobile banking app showed that the site took the monthly amount within seconds of signing up!

I wanted a nice e-card for valentine's day for my wife who was abroad at the time. Click the "send to Facebook" link and it says it's sent, but never asked for where and (obviously) never arrives anywhere. So I copied the link and pasted it on my wife's FB page. Instead of a nice intro photo, it appears as an advert for the company and explains what it is and where to buy it! Might as well put the wording of a physical card on the outside of the envelope, and leave the price ticket on.

Hideous company - have asked my card company to charge back asap.

This site only limits to Christian names. There needs to be an input to type any name (correctly spelled and phonetically spelled).