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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Wonderful People who truly have a passion for what they do at blade HQ, definitely my go to website/store to buy all my knives. Highly recommend for great prices and wonderful customer service and workers!
Jen N. Was super helpful in answering my question. She gave good advice with a pleasant tone. I am grateful for her assistance.
The item was delivered in perfect quality. Thank you, BladeHQ!
Thank you for sharing!
We’re glad Jen could provide helpful advice with a pleasant experience, and that your item arrived in perfect condition. We appreciate your support and look forward to serving you again! ~Tiffany
It was not Blade HQ's fault I ordered a knife and when I received it was longer than I thought! They returned it with no questions! So I ordered the one I wanted and it is being shipped! This is the 5th knife I have bought from Blade HQ! The have first class knives and this is the only place I will by my knives! Thank you! I tried to select 5 stars but it won't let me for some reason!
Thank you for the fantastic review!
We’re glad we could make your return easy and help you get the knife you really wanted. It’s awesome to hear you’ve trusted us for your collection—five knives and counting! 🔪
We truly appreciate your loyalty and look forward to helping you with many more in the future! ~Tiffany
Like the website great products and services quick response to my concerns give them an aa+
Thank you for the awesome feedback!
We’re glad you had a positive experience with our website, products, and service. Your AA+ rating means a lot—we truly appreciate your support! ~Tiffany
I had ordered the wrong knife as I had erroneously selected one with a different blade type from the one I wanted while shopping online with BladeHQ. As I explained my error, BladeHQ understood and processed a return label for me to return the item. Upon receipt of the item back, they immediately processed the credit to my credit card. Cloey E was exceptional, professional, effective, and friendly in providing this outstanding customer support. I have since place another order with BladeHQ given the excellent product selection and customer service.
Thank you for sharing your experience!
We’re thrilled Cloey could make the return process seamless and provide exceptional, friendly service. It’s great to hear you were able to place another order and continue enjoying our product selection.
We truly appreciate your support and look forward to assisting with your future BladeHQ purchases! ~Tiffany
As a disabled person i am allowed by law to carry and use automatic knives.
But due to ca. Law it is not possible for you to ship to us.
Hi Robert!
Thank you so much for the 5 stars! We truly appreciate the support! ⭐⭐⭐⭐⭐
We understand how frustrating automatic knife laws can be, especially when they vary by state. While certain allowances may exist, California shipping restrictions limit what we’re able to send into the state, and we have to follow those regulations consistently.
We’re grateful for your understanding and your business. If you’d ever like help finding a California-compliant option that fits your needs, we’d be more than happy to assist. We’re always here to help however we can 🔪
~Lisa
I have recently purchased quite a few high-end knives from Blade HQ. Let me tell you I couldn't be happier! This is a great company to do business with. From the selection to customers support. If there's a problem with your order they will work with you to get it right.
Hey there!
Thank you so much for the incredible feedback and for trusting us with your high-end purchases!
We’re thrilled to hear you’ve been happy with everything from the selection to the customer support. That’s exactly the experience we work hard to deliver. And you’re absolutely right, if something isn’t perfect, we’ll always do our best to make it right.
We truly appreciate your continued support and look forward to helping you add a few more premium pieces to the collection. We’ll keep them sharp and ready for you! 🔪
~Lisa
I wanted to change blade colors before knife was shipped and they accommodated me with ease. Very polite and efficient, great outfit to work with. I will be getting all my knifes in the future from BladeHQ. Thanks for the best customer service and the best knifes.
Hey John!
Thank you for the awesome review!
We’re glad we were able to get that blade color swapped before it shipped! Timing is everything, especially when it comes to the perfect setup 😄🔪
We truly appreciate the kind words about our service and selection. It means a lot that you plan to keep coming back. We’ll be here, keeping things sharp and ready for your next one!
~Lisa
I recently returned a Gerber multi tool that I realized when I got it, that it is was not going to be the tool that I needed. The return process was very easy and a flawless process. Chloe who handled my return did a fantastic job. Thank you blade hq and Chloe
Hey Mike!
Thanks for sharing your experience! Sometimes you don’t really know if a tool is the right fit until it’s in hand. Totally understandable. We’re glad the return process was smooth and hassle-free.
We’ll be sure to pass the shoutout along to Cloey; she’ll appreciate the kind words! Thanks again for choosing Blade HQ, and we’ll be here when you’re ready to find the right tool for the job 🔪
~Lisa
Good knives are hard to find. BladeHQ provided exactly what they promised, in a very timely fashion. And No extra charges! VERY happy with them.
Hey Dave!
Thank you for the great review!
We’re glad we delivered exactly what was promised and delivered it quickly. No surprises, no extra charges, just sharp things showing up at your door as they should 😄🔪
We truly appreciate the support and look forward to helping you find the next great one!
~Lisa
I'm a newbie in the knife buying world and have already made a few mistakes. Blade HQ support has been so patient and helpful. A big helping hand (or should I say helping knife) and shoutout to Cloey and Kim for their timely response and resolution to my order issue. Thanks so much
Hi Barbara!
Welcome to the knife world! We’ve all made a “learning purchase” or two 😄🔪We’re really glad our support team could help get everything sorted out and make the process easy. Cloey and Kim will definitely appreciate the shoutout; patience and quick resolutions are what we aim for.
Thanks for trusting us while you build your collection. We’re always here to lend a helping hand… or a helping knife!
~Lisa
Needed to return the knife I ordered. Very nice quality just too much Knife for myself. I re-ordered a smaller one. Cloey E. Was very nice, very helpful. Enjoyed shopping with Blade HQ
Hi Richard!
Thanks for the kind words! We’re glad the quality hit the mark, even if it turned out to be a bit more knife than you bargained for. Downsizing is a perfectly valid part of the knife journey 😄
We’ll be sure to pass the shout-out along to Cloey. She’ll appreciate it! Enjoy the new, smaller carry, and thanks for choosing Blade HQ!
~Lisa
The Work Sharp knife sharpner clamp does not work well. It does not hold knifes very well. Some knife it won't hold at all. I asked to return it 31 days after it was delivered and they denied the return. Just know, there is no grace on the 30 day return policy.
I bought a knife from a brand I love, and unfortunately I ran into an issue. My return was shipped quickly and so was my refund. Would definelty recommend them and hope to buy more in the future!
Hey Jesse!
Thank you for the kind words! We’re sorry you ran into an issue with the knife, but we’re glad the return and refund were handled quickly and smoothly. We appreciate the recommendation and look forward to helping you pick out the next one!
~Lisa
Blade HQ made my return seamless, and Cloey handled the details. I appreciate their dedication to customer satisfaction.
I've found some of my favorite knives at Blade HQ, and I shop with confidence knowing that, in the unusual event that anything isn't right, they've got my back.
Thank you for the thoughtful review! We’re glad to hear your return was seamless and that Cloey took great care of you. That peace of mind is exactly what we want every customer to have.
It means a lot that you trust us with your knife purchases, and we’re honored to help you find some of your favorites. We’ve always got your back—thanks for being part of the Blade HQ community! ~Tiffany
Received a great knife, but decided that it was a little too similar to the to like models I'd already purchased from Blade HQ. The company made it easy to return the product. They have to know that I'm gonna keep buying, and easy transactions like these only make me more eager to continue to do business with the company.
Hey Bob!
Thanks for sharing your experience! Sometimes a knife just overlaps a little too closely with the collection; we get it! We’re glad the return was easy and that it keeps you confident shopping with us. We’ll be here whenever the next “must-have” finds its way onto your list!
~Lisa
I bought 5 knives from BladHQ/Grindworx over a few weeks. One arrived damaged; company refunded my entire purchase. I decided another was unwieldy; company refunded most, if not all, or purchase price. With the exception of the aforementioned damaged knife, all were good quality. Customer service reps like Melissa and Zach are helpful and friendly. I also appreciate discount for vets.
Hey there!
Thank you for the thoughtful review! We’re sorry one arrived damaged, but glad we were able to get that taken care of and help with the other return as well. Our goal is always to keep things fair and straightforward so you can shop with confidence.
We’ll be sure Melissa and Zach see the shout-out; they’ll appreciate it! And we’re happy the veteran discount made a difference, too. Thanks again for choosing Blade HQ and Grindworx!
~Lisa
Worked with me on handling a faulty item return, with clear and quick communication from the support staff. Will definitely do business with them again in the future.
Hey there!
Thank you for the great feedback! We’re glad our team could help get the faulty item taken care of and keep everything clear and timely along the way. We appreciate your support and look forward to helping you again on the next one!
~Lisa
Flawless. So easy. I have purchased a lot of knives from BladeHQ and not many returns. Only 2 or maybe 3. Such an easy transaction. I love buying from you guys. Thanks for the great service!
Hey Jimmy!
Thank you for being such a loyal customer! We really appreciate you sticking with us through all those purchases!
We’re glad the return/exchange process was smooth and easy (that’s exactly how it should be). Hopefully the next one is a keeper, but if not, we’ve always got your back. Thanks again for the kind words and continued support!
~Lisa
Upon learning I had been charged for two duplicate items I was quick to reach out to customer service. After a series communications, Blade HQ quickly realized there mistake, admitted the mistake and refunded the funds within 24 Hrs. Despite being annoyed by the situation, The folks there were respectful, answered quickly and did a great job.
Hey there!
Thanks for your patience while we sorted that out, and we appreciate you bringing it to our attention right away. I’m glad our team was able to identify the duplicate charge and get the refund taken care of quickly.
We know situations like that can be frustrating, so we truly appreciate the understanding and the kind words about the team!
~Lisa
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Thank you so much for the kind words!
We’re thrilled to hear you enjoy shopping with us and appreciate our team’s passion. Your recommendation means a lot, and we look forward to helping you with all your future knife needs! ~Tiffany