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AutoAuctionMall Reviews Summary
The company exhibits a mixed reputation, with some customers praising the smooth purchasing process and helpful staff who provide guidance throughout the auction experience. Positive feedback often highlights the affordability of vehicles compared to traditional dealerships. However, significant concerns arise regarding the accuracy of vehicle descriptions, with numerous customers reporting undisclosed mechanical issues and difficulties in obtaining refunds or proper documentation. Additionally, complaints about poor customer service and a perceived lack of transparency in transactions suggest a need for improvement in communication and support. Overall, while some customers report satisfactory experiences, many express frustration and distrust.
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BEWARE you will LOSE YOUR MONEY...
Just wanted to share my awful experience with Auto Auction Mall... All the details I am going to share are supported with all the proper documentation if anyone would like to see them, I can share them.
I purchase a Toyota Tacoma. First that was a lemon, they seller had fake an accident in the back of the car but the real hit was front. Auto auction mall can not be blame for it since it is an as is purchase. But after the car was delivered, the odometer had 0000 written on it and 7777 on top of these numbers. When I went to the secretary of state (SOS), they told me that was ground for fraud. I have asked AutoAuctionMall to provide the supporting documentation and they sent me the wrong paperwork. After a second trip to the SOS They told me that I should go after AutoAuctionMall legally for fraud. I tried to contact them to see if they could work on this, all I got was "we have sent the paper to COPART". This has been going on since July 20th... they are not willing to do anything and they are just incapable of supporting their customers. I STILL HAVE NO CAR and I have sent the paperwork to my lawyer and he will take care of business (but when?). Just don't want anybody else to be abused. DO NOT DO BUSINESS WITH THEM... if there is any issues, you are out of your money. 6 months of nothing but aggravations and disappointments... BEWARE you have been warned.
I received a response to my situation and basically they are telling me they are not responsible for the car's condition. Needless to that is the first thing you can read up on my review... as is sale... so that is just trying to throw some confusion.
Then they said they provided me with the notarized paperwork, but like I mentioned in my post, they are not the seller, so it is unlawful for them to sign that paper, so that is also just to try to get you guys to dismiss the complain... long discussion short... if they have any sorts of legal papers that would allow me to register my car, please let them post it so I can add forgery to my complain... will keep you guys posted about the situation, just do not let them fool you into doing business with them with their false posting and false declaration. The guy answering my post, Peter, is the guy that ordered his employee not to answer any of my questions anymore ( According to the employee). Make sure you find a reliable dealer with solid references before you cry later on with these guys.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ben C.,
We are very sad to hear that you had a negative experience with your vehicle purchase, and we would like to address your comments.
As you know, Auto Auction Mall provides the general public with access to dealer-only auctions. This gives our clients the ability to buy a car from auctions where dealers buy their cars for a price below retail (or what you would have paid if you bought the car from a dealer’s lot instead of the auction). Without our service, clients would not otherwise have the ability to buy from these wholesale, dealer-only, auctions because they would need a car-dealer’s license to attend these auctions.
As we explained to you during this process, since we are a broker we do not inspect the vehicles that are listed on our site as we do not have possession of the cars so we do not know the condition of the vehicle. All information and pictures on our site are taken directly from the Auction Clearing House that is auctioning the vehicle.
We advise our clients that if they have any concerns with the vehicle’s condition they should hire a third-party inspection company to inspect the vehicle prior to attending the auction and purchasing the vehicle. Our FAQs point out that it is the responsibility of the client to independently inspect the vehicle as we do not have access to these cars. In addition, you were provided with the full VIN number for each vehicle you were interested in (listed on our site) and had the ability to run an accident history report before bidding on and buying the vehicle.
When you purchased your 2018 Toyota Tacoma you were informed that the vehicle had a Pennsylvania Reconstructed title. This information was clearly stated on the vehicle’s description and also on the invoice that you received and paid. Additionally, you personally picked up the vehicle from the Auction Clearing House, but didn’t mention anything about the condition of the car. The only issue, which was addressed, was the correction required regarding the mileage on the title provided by the Auction Clearing House. We contacted the previous owner through the Auction Clearing House and provided you with a Notarized Correct Odometer Mileage statement on August 31,2020.
At Auto Auction Mall we want each and every customer to have a good and satisfying customer service experience. We do everything in our power to ensure this and have many happy and satisfied clients.
If you have any further questions, you are always welcome to contact us.
The Auto Auction Mall Team