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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I ordered the hot side and cold side charge pipe kit for my 2012 F-150 3.5 EcoBoost and it completely fixed my boost problems. Before installing this kit, my truck would sputter and struggle under boost. I could hear air leaking and it just didn't pull like it should.
The factory plastic pipes were clearly the weak point. After installing this kit, everything sealed up tight and the difference was immediate. The truck now builds boost smoothly and pulls hard with no hesitation or sputtering.
Fitment was spot on, install was straightforward, and the quality is way better than stock. The clamps and connections feel solid and secure.
If you're dealing with boost leaks or weak factory pipes, this kit is 100% worth it. It brought my truck back to life.
Did not want to review/almost canceled order due to having to make a review for a company i have not dealt with before
Came with no instructions. After some error and trial, I finally got it mounted on passenger side. Have to mount low to miss parking sensors. Driver side mount will interfere with crash detection and adaptive cruise. You do lose usability of tow hook. Mount is stout! Overall for $100, I might look elsewhere.
Surfing the website was a piece of cake. The %'s off I found were not what expected at checkout, the coupon was no problem but the 5% off did not appear at checkout along with my military discounts? Hold and behold the discounts would apply to the next purchase and they are not offered on the website? You must call your order(s) in to receive such perks? No biggie, but unexpected. Free shipping was nice. Received in 3-5 days like promised. Haven't installed but look like quality products.
I purchased an open-box tire that was described as "like new" and unused.
Unfortunately, when it was delivered, there was a noticeable cut in the inner rubber.
Getting in touch with customer service was challenging and took more effort than it should have. However, once I was able to speak with a representative, they did offer a return or a partial refund in the form of store credit.
While I'm satisfied with the resolution, the overall experience was negative enough that I don't plan to purchase from them again.
Hello Cristy,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order. We do apologize that the Super Swamper VorTrac LT All-Terrain Tire you received had a cut in the inner rubber. We do inspect the items that we put on sale for Open Box, and we do apologize that this was not noted in the description. Thank you for your understanding.
We show that you were able to speak with our Customer Service Team, and they were able to assist you with a resolution. I am sorry that you experienced issues in contacting our Customer Service Team. Our representatives are available
M-F 8:30A-11P ET, Sat-Sun 8:30A-9P ET. You can also chat us, and we will be happy to assist you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Everything was great except they mounted one of my tires backwards and now I have to go pay to get it switched around
Hello Tyler,
Thank you for sharing your feedback with AmericanTrucks regarding your recent order. We were disappointed to hear that one of the wheels/tires you received were mounted on backwards. We do apologize for this situation.
Once you have the wheel/tire corrected and mounted correctly if you could send a copy of your receipt to [email protected] and kindly include your order number, we will be happy to review the receipt and have a resolution for you.
Due to this issue, we issued a promotional credit to your account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Site is easy to navigate. I've never had an issue with fitment on anything that I've ordered. I also like how you can preview what a part will look like on your truck ahead of time.
Josh gave me great advice with some of the products I picked he matched them great knew what kind of look I was after will use him next time
Chance took time to provide me with extra details and used his own real-world experience with products to help me make an awesome choice!
Great inventory of items, but the VIP program is excellent! Free shipping and when you upload pictures of items you buy you get store credit. It makes for excellent values on the items you want to purchase (if they aren't outright free with the in-store credit). I've been very happy with my interactions with store associates when chatting about questions I have had and with how fast items get shipped. Way better deal overall than buying through Amazon. Can't recommend American Trucks enough! Great company!
Bought a few things for my truck, amazing all the different things I can get from here just for my truck.
All items I have received came quick and I havnt had any issues from the products.
Pretty good experience over all however when it came to paying with my credit card I got charged a extra $241.85 on top of the original $651.16 that was the price I was expecting and not $893.00. I even got the 3yrs warranty.
Hello Robin,
Thank you for your order and for sharing your feedback with us regarding your recent experience.
We reviewed your order and the additional fee that you were charged was for shipping to Canada. We can understand your frustration with the cost to ship to Canada. Unfortunately, these rates are set by the carrier for international delivery and include necessary brokerage fees.
We show that your item shipped on 2/23/2026, and the UPS site shows it is expected to be delivered on 3/4/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Easy to find parts and I like that it gives cute green light on the parts telling u it fits your truck that way u know its the right fit so thanks American Truck…
Best customer care for ordering truck parts period. I've been ordering with american trucks over the past couple years andnever had a problem or issues. That's just the only site.You need to order anything for your truck
I was very disappointed in the pricing and the help on the phone about the pricing. You charge double what your competitors charge on some of the same items.
Hello Samuel,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent experience. We were disappointed to hear that you were not satisfied with the price we have on some of our items. You shared that we are charging double the cost that our competitors are charging for the same item. We do work hard to have competitive prices on our items.
Thank you also for being a member of our Military, Medical and First Responders Cash Back program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities. As a verified Military, Medical, or First Responder you will receive 5% AT Cash Rewards Sitewide, 10% AT Cash Rewards on Select Brands or 20% AT Cash Rewards on Open Box
We do offer a price match for specific items. There are some items we are unable to honor a price match. If your purchase is within the last 7 days, we can match the price with some exceptions. We can't match prices from auction or wholesale sites like eBay or TireRack, nor can we match other sites' coupons or discounts. If you could provide a link to the item on the website you're referring to, I'd be happy to take a look for you. If you have a link showing the price of an item on a competitors site, please email the link to [email protected]. Please also include your order information so we can review the order and see if we can do the price match for you.
If you have additional questions or concerns please contact us, and we will be happy to assist you,
Thank you,
Amy
Melissa w was an amazing, patient sales tech who worked with me to get what I was looking for on my truck while staying in my price range
Once I finally found what I wanted.It was easy. But it took a few times trying to find what I wanted due to the fact that when you type pacific things in it does not recognize it all the time.
I had great experiences in the past when I purchased items for my Challenger on American Muscle and Gladiator on Extreme Terrain. American Trucks gave that same consistency. I really appreciate the install videos on the product pages, giving me the confidence to purchase items and get them installed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
Thank you for sharing your feedback with AmericanTrucks regarding your recent order for the Mishimoto License Plate Relocation Kit (15-23 F-150). We were disappointed to hear that you did not receive an installation guide with the relocation kit. I submitted a request to have the installation guide uploaded to our website. Thank you for bringing this to our attention. We did attach a copy of the installation guide for your convenience.
In reviewing your comments and our product page, we do have it noted, " Technical Note. This License Plate Bracket is not recommended for used on 2021+ Models that is equipped with Front Parking Sensors that is installed in the Bumper. The Front Parking Sensors may detect a License Plate as an object." I am not sure if these are the issues you encountered on your Ford F-150.
Due to this situation, and the issues you encountered while installing the relocation kit, we issued a credit to your AmericanTrucks account. This credit can be used on a future purchase and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy