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American Home Guard Reviews Summary
American Home Guard generally enjoys a positive reputation, with customers frequently praising the company's prompt and professional service, as well as the effectiveness of its technicians in resolving appliance issues. Many users express satisfaction with the quick response times and the quality of customer support, often highlighting the helpfulness of staff. However, some concerns arise regarding delays in processing claims and communication issues, particularly related to follow-ups and reimbursements. While most customers recommend the service for its reliability, there are notable frustrations regarding the claims process that could benefit from improvement.
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I made a claim in July 2018 and in August they wanted extra paperwork to prove I had maintained the appliances. I did that on Sept 4. I have been calling them for a week now and no one returns my calls to tell me where my refunds are. I don't use their people as I do not let strangers in my home, but was told it was ok to use my own when I called in July.
I am not supposed to be typing as I have a shoulder issue, but I want people to know they are quick to sign you up, but not quick to repay you.
T Eli
Just called to file my first claim today. Jason was very helpful in taking my information and Getting someone to come out today.
Just purchased the blue total coverage plan about 2 months ago. Last week I had a major plumbing stoppage. When I say major I mean it! Every toilet in the house was overflowing the water was even coming out of the shower drains. I had to shut off my the water main until Barry from West City Plumbing got here. He was snaking the drains for over an hour and a half to clear the blockage. When he finished he told me the bill was $250.00 which he would be billing to American Home Guard and all I had to pay him was $65.00 for the service fee. Hope I don't have to use it again but I am glad it was there when I needed it.
The customer service rep went above and beyond to find someone to come replace my broken ceiling fan as soon as possible. You do not find many people willing to go the extra mile today. They replaced the motor with a new one. Great work AHG.
Every step in this process was handled in a timely and an upbeat manner. I was kept aware of the entire procedure up to completion. I am completely satisfied with the resolution of my issues.
I've never been great with making decisions, but getting home warranty was one I had to make. After searching for the right one I came across American Home Guard and since then it was by far one of the most important decisions I have made.
I Sent 2 claims to American Home Guard over the last 2 years. One was for the microwave and the other for the dishwasher. I tried to file the claims electronically and I couldn't figure that out. So I ended up calling the free number and talked to somebody who sent a request for me. They did what they were supposed to do and got the contractors to come right away within a day.
American Home Guard is great. The contractor called and came out right away. He was very knowledgeable and fixed my dryer really quickly. He even gave me tips on maintaining my appliances. Really nice dude.
I havent had to use American Home Guard services yet. So far Ive been lucky, but I am glad to know they are there when something breaks. I have recommended AHG to others. Their customer service is hands down the best of all other companies we have called. Thanks.
I had two claims with american home guard and they sent one service provider to my house. Our technician was very helpful and found out the problems immediately. The company was very timely in their response to our needs. I would recommend them to anyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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