Alloy

They advertise jeans on sale, let you order & then don't bother to let you know, until I inquired about it, that they had to cancel part of order because of, " computer issues". Then insult you with a sorry excuse of a 30% discount which is only a few dollars off.
I totally agree with others,,, there are others sites that actually know how to treat their customers... I noticed that they have down sized alot,,,, Guess that what happens when your going out of business, which shouldn't be long treating customers this way...

Finally found nice tall jeans (years ago). Now, they are not made as well, but worse yet is the return policy! I returned 4 pair of pants I purchased within one day of receiving them only to find out that they are just too darn busy to deal with giving people back their money. They say once it gets to the warehouse it takes them 14 to 21 days to "receive" it, inspect it, and process it. I have had several things I had to return to different places this year after Christmas and they were all completed within a week. Then they want to charge YOU for the shipping. After making you wait so long for your refund they ought to offer you interest!

BUYER BEWARE - Alloy used to be an amazing store with incredible customer service. It was my hidden gem for tall apparel at a reasonable cost. Not so much anymore!

Since going exclusively tall Alloy has ditched their care for their customer and become a terrible option for online. They may have done away with the "restocking fee" but after reading the details of their return policy and seeing that they have a "rejected return fee" if you don't return an item in all of its original packaging, as well as they do not do any sort of exchanges, so you are forced to pay shipping costs three times should the fit not be right (and well since every pair of jeans is made by a different company - no two fits are the same)... so that means you're paying almost $30 extra! CRAZY and so not worth it. And don't get me started on when you call the customer service line because they are RUDE.

So sad to see this gem of an option turn into what it has. I used to recommend it to every tall girl I met... now all I have to say is BUYER BEWARE.

I used to have great success with Alloy starting in 2007. I'm 6ft so they were the only place to find jeans that were long enough. About 4 years ago their jean size started to be very inconstant, one pair would fit great so I'd buy the exact same pair but somehow it was labeled as the same size but trying them on it was more like 3 sizes too small. Eventually most paris I got were labeled with the size I ordered but trying them on they were by no means the right size. I found American Eagle had extra long length so I started purchasing jeans from them.

I rediscovered Alloy recently and found they had good deals on clothes other than jeans. I got a Tall length jumpsuit and jacket for Christmas that both fit perfectly. I used to buy tall length maxi dresses from them with no problem so when I found a great maxi skirt on sale in Tall length I bought it. After receiving it and trying it on it was about 4 inches too short thus led me to think they sent me a regular length. Customer services was a joke and just told me maybe they run a tad shorter and to return it if I'm not happy. Since you have to pay for shipping to make returns and after reading reviews on the hassle getting your money back, for how much I paid for the skirt it wasn't worth returning. I'll gift it to a friend.

I was still determined to get a maxi skirt so I found another one on Alloy. On sale and it specifically stated the model was 6ft and in a reviewer said she was 6ft and the skirt was almost too long on her. Perfect, this should be long enough on my 6ft frame as well. WRONG! Again it was like they sent me a regular length skirt since it was 5-6 inches too short. I'd say I have average legs for my height so it had to be Alloy sent the wrong one.

Customer service told me "according to our website, we only carry this item in tall, perhaps the style does run a little shorter than the other skirts. You can go ahead and return the item if you do not wish to keep it, however, it would be a regular return." That was total bull$#*! since I'm the same height as the model and other reviewer. A little shorter would be an inch or 2, not 5! This was painfully obviously a regular length maxi skirt. I paid $18 total so to pay to ship it back I'd be lucky to see half my money in the end.

After reading other reviews of the company I fully see how $#*!ty their customer service is. At this point I'm done buying anything from Alloy since they aren't willing to do anything about this when it had to be their mistake, unless they are mislabeling on purpose so they can resell to someone else without loosing any money.

I left a review of the skirt to warn others that it might not actually be tall length. I have a screenshot of it being posted to Alloy under the product, but letter when I checked, my review had been taken down. It was like a slap to the face! I gave it a 3 star cause the skirt was a thick material but seems they don't want people to know the skirt runs short or mislabeled. I'm done with Alloy!

Out of 2 orders I did not receive several items in each order. I contacted customer service right away and complied with their every request by sending photos and e-mail. They said it would take up to 2 weeks (Ive never heard of this type of wait time) and I waited, patiently then contacted again with absolutely no response. They advertise sales but will not send you all you pay for... STAY AWAY from Alloy... this was a great company 12 years ago but whoever runs it now is no better than a lowball street dealer. I feel lucky that I actually received some of my items.

My experience with Alloy leads me to believe they are a scam. Their clothes are not sized properly, which means they must be returned, after which Alloy claims the return was not received on time--regardless of how promptly the package was mailed--which allows them to refuse a refund & issue a store credit instead. In addition, this allows them to charge restocking fees, which they charged even on an item they never shipped, & which they also refused to refund. I tried to use the remaining balance/store credit many times, but the # they gave me never worked. Each time it failed, I asked for a refund which was refused. I was actually told the store credit had no monetary value, so a refund was not possible. It wasn't until I got the Attorney General's office of both Pennsylvania & New York involved that the money they so willing took from me actually had monetary value again, & it was suddenly possible for Alloy to issue me a refund check. Coincidence? I think not. Do yourself a favor & stop wasting your time calling Alloy until after you know the attorney generals of PA & NY have contacted them (they will send you written notification). You will be surprised with how cooperative Allow suddenly becomes!

Was having trouble having my order processed... waited on the phone for 15 mins for someone to tell me theyre not sure why and would call back tmrrw. No one ever called me back.

A week later I was able to order and they sent me a 32" inseam pair of pants when I ordered a 37". The most expensive pair of pants were huge. Unable to get the return application to work. Sent an email... and another... and another... aaaand another... still waiting 2 weeks later for any sort of human response.

Terrible... so disappointed. Will never order from here again.

As a 6'3" woman, I've ordered online since ordering clothing online was possible (and from catalogs as an extremely tall, slender child before the internet). I've almost never dealt with companies making major mistakes, and always had an easy time reaching help to fix any problems... until Alloy. I ordered coats that had no adequate pictures--and as a tall woman, it's always necessary to try more than one size. Three days after I placed the order, they mailed a pair of petite pants in place of one of the tall coats I paid for. It took a week and a half of attempts to reach them before they started a slow, painful process of proving to them that they had made a mistake. By the time they finally mailed the coat I'd paid for, it was on sale for half the price i paid, and arrived a full two months after I ordered it. The coats were beautiful, but designed by someone who doesn't understand a tall body (only had longer arms, but shoulders, and torso were proportioned for a much shorter woman). I called and followed their painful procedure to return one coat (get an approval code and a promise that it is authorized for a refund, pack it up in my own box, pay shipping to mail it back) only to be told that it had been too long since I ordered it (due to their mistake), and they had decided not to refund the return they had authorized. They've said my money will at least remain in my account as a credit, but I've been mysteriously locked out of my account. I don't know if their password reset is broken for everyone or just for those with credit, but I've been attempting to make it through to get that fixed for a week and a half. (And each phone call requires a minimum 5-15 minute wait to speak to a human). Alloy may have tall clothing, but it is an enormous waste of your time, sanity, and money. NEVER order from them; I will be relieved to be done with them once I've used my remaining credits. It's a pity; if they spent a small portion of their massive advertising budget on customer service, they would have repeat customers and far fewer terrible reviews.

I've ordered from Alloy over the years only because they have long inseams. Their products used to be a little on the cheap side, but not horrible. I have not ordered anything from them in over a year, but I needed some lounge pants so I tried them. The pants were cheap pieces of garbage. I can't believe they're selling this junk. When I went to return them, I find that their return policy has completely changed (it must be because they have so many returns). There is now a 15% restocking fee. Are you kidding me? I'm being penalized because you sold me trash? I have a credit with them, but I don't think I'll ever use it since it's not worth the hassle and I can't trust them to sell an even halfway decent product.