Overall very good. Issue solved and comp working good

Very professional and helpful.

Helpful and very professional thank you

Aspen was very thorough.

Awesome! Nice fast helpful

It was great aspen helped as much as possible and had great convos

He was a great help with fixing my pc remotely

I purchased a RTX 4090 / 13th Gen Intel(R) Core(TM) i9-*******K / Maximus Hero MB/ Ect.
Sent to me completely broken, all malfunctioning to the BSOD almost immediately. After several attempts to fix an assumed software issue, Xidax insisted I pay $100 dollar repair charge, print out their label, and send it back for examination. After 12 WEEKS without update (I tried 8 times to contact them) I was finally told they replaced my AIO, GPU, and CPU. He also had the gull to say "There you are! You're a hard person to get ahold of! :)" Of course I insisted I speak with a manager/supervisor to refund my repair costs at the minimum but what I really wanted was the same pre-built PC with all new serial numbers (same model prebuilt), as well as a once-over by the tech team before sending me another faulty machine.
The day I was supposed to be called by them (they've never called me but promised 9 times at this point) I received an email update that my PC has been shipped back to me. I was upset but I figured if it all works fine, I'll be pissed about paying 100 extra bucks to repair a brand new machine they sent to me broken, but I would just charge it to the game and be happy with a functioning PC for the massive price tag I paid. Guess what? ITS STILL BROKEN! I was just working with microsoft tech support and they "strongly recommended" that I reach out the the builder about malfunctioning sound cards and bluetooth card.
Obviously, this is the last straw, I am here writing a review (I never do this) to save you all from a very lazy and possibly sleazy PC builder. With so many great options with great reviews, why would you risk it with Xidax? For those of you that choose to ignore this, Good luck!

**RIP to my $5,000, I am currently waiting for a reply for my request for another repair/replacement as I type this review.**

5 different machines from this group and couldn't be happier. Can't go wrong with Xidax. I wouldn't go anywhere else.

I don't understand what is wrong with people these days. Sure your mad/afraid over whatever it may be, the PLANdemic or the war with Russia and Ukraine. Maybe their wife is leaving them because they are a horrible human being, whatever the case it's wrong to channel that anger towards Xidax. I'm just a customer with zero affiliation to them, sure some won't believe me but that's irrelevant. I still feel the need to give them a positive review and I haven't even got my rig yet. Hats off to Xidax for starting my build literally the SAME day after I ordered EVEN during such a weird time, I have screenshots to prove that. They get it. Even though they know there will be delays during this PLANdemic they still do their jobs and obviously don't use said PLANdemic as an excuse to cut corners. It's embarrassing as a human being to see so many reviews cry over such trivial things. One review literally cried over Xidax forgetting to include manuals, uh really? Manuals? You can get literally every bit of info those useless manuals have online usually in greater detail from multiple sources with a 3 second Google search, all of them. Look I get it, you don't know anything about PCs and is yet another tool in a sea of tools who buys a prebuild because of course they couldn't build a PC even with someone holding their hand showing them how to do it, so they need some manual written by a Chinese guy in extremely horrible English. I bought a prebuilt because I'm lazy and rather not go through the stress of building one again. It's very simple to do. The wires literally connect only a single way and some are even color coded so even the braindead idiots can figure it out. However people who are less than braindead come on here and say they are "disgusted" with Xidax? Really? "Disgusted?" Uh what? I get being disgusted with cold food at a restaurant but a PC building company? Are you slow or something? If I had a kid that spoiled I would immediately drop him off at a random intersection and watch him run for me in the rearview, seriously. Some people in this country deserve it. You grow up to be extremely dumb and cause a perfectly good company to lose out on business because morons read what other morons raged about in an extremely unfair review. So you were mining and fried your gpu, how is that Xidax's fault? They don't sell used graphics cards, you're just biased and have zero common sense. It's no secret kids these days are trash in every way a person can be. I'll bet everything I own every negative review is from a child or someone with the mental capacity of one. This review won't negate all the unfair reviews but it will negate at least one of you bums. I am so glad I didn't listen to any of the negative reviews and used critical thinking and made up my own mind. Critical thinking is a dying art. Decide for yourself, listening to the negative reviews will ultimately cause you to buy a PC from a company that actually is as terrible as your reviews suggest.