Urban Outfitters
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About the business
Business Highlights
General
Parent Company: URBN Urban Outfitters, Inc.
Target Gender: men, women
Target Age Group: 26-45
Shipping
Shipping Cost: free
Free Shipping: sometimes
Free Shipping Detail: for orders over $50
Returns
Return Policy: not free
Return Instructions: the items must either be unused or defective merchandise
Return Cost: $5 restocking fee
Sustainability
Sustainability Score: Not Good Enough
Recycling Program: no
Product
Style: casual, general, vintage & retro, swimwear
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL), Women's (XS, S, M, L, XL)
Customer Service
Support Channels: chat, phone
Support Phone: +1 800-282-2200
Payment Options
Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna, Afterpay
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How would you rate Urban Outfitters?
Urban Outfitters Reviews Summary
Urban Outfitters has a rating of 1.5 stars from 485 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Urban Outfitters most frequently mention customer service, credit card and order online. Urban Outfitters ranks 374th among General Apparel sites.
service
97
value
82
shipping
90
returns
77
quality
69
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