I HAVE FILED A COMPLAINT WITH THE STATE ATTORNEY GENERAL'S OFFICE OF IN. HERE IS THE LINK: https://indianaattorneygeneral.secure.force.com/ConsumerComplaintForm
I never received my order, but the company received their payment. There is no one to contact- it's a circular loop to no-one. The chat feature is not functional - there is a notice when you try to chat that due to heavy calling volume the chat feature has been dismantled. Other times the chat features states that the average waiting time is 99 minutes. The phone number drives you to the chat feature and a customer service inquiry template. The template gets completed by the consumer but not responded to by the company. I have been unable to obtain a status update or refund for products ordered May 4. I have been unable to get anyone from the company to contact me regarding my order. The status in the order portal still shows as "unfulfilled".
We are so sorry that you had a negative experience with us. Can you provide us with your order number? We'd love to make this right.