I purchased sheets online and they are NOT soft atll but I have to pay return fees! STAY AWAY!

I ordered the Malcom 66" media console in August 3rd 2022, at the time of ordering the price was $1,690.00 +$259 for white glove delivery that I did not have the option to opt out of, the item had to be delivered with white glove delivery for extra money where the people go inside your home and build the item in your house. The order said I had a delivery window of September 1-8. I received an Email end of August saying I could schedule my appointment for the white glove delivery, but the email would not allow me to make the appointment, the button you click to "schedule appointment" did not do anything. So I called PB to schedule the appointment and they transferred me to Furniture Scheduling. They made me a Delivery appointment of September 5th and said that I would receive a confirmation E-mail and Call from the delivery team 1 or 2 days before the 5th. I never received any contact from them confirming the delivery was still confirmed, so I called the furniture scheduling department again to verify that my deliver was still set for the 5th. I could see on the PB website when tracking my order that it said delivery was still scheduled for the 5th between 9am-11am, but wanted human confirmation. The person I spoke with at the scheduling department said that there was a "very very rare error that never happens" and my item was not actually at the fulfillment center and could not be delivered. She then continued to tell me there was an error with the order and that she would need to cancel it and re-order the item. I was frustrated by this but thought "whatever". The new order was placed on the 5th but did not process until the 19th. So, on September 19th I received an Email once again saying my delivery could be scheduled and it gave me a window for the first 2 weeks of October. For the second time My credit card was charged, this time on September 23rd. This time the website was working and let me schedule the delivery for Monday October 3rd between 9am-11am. Wouldn't you know it, THE EXACT SAME THING HAPPENED AGAIN despite it being a completely new order with a completely new order # and everything because they messed everything up with my first order. No one called me to confirm the delivery the day prior, so I reached out again but this time the phones were backed up, I didnt have all day to wait on hold. So I decided to see if the item would actually be delivered, because the website still had October 3rd as my confirmed delivery day with the time. So I took Monday morning off work to be home for the delivery, AND NO ONE EVER SHOWED UP. I waited until 4pm just in case the delivery was running late, and then I called scheduling AGAIN. They said that there was some glitch and that the Item was never at fulfillment and I never should have been able to book the delivery date... THE SAME ISSUE AS THE FIRST TIME. So this time I said I wasn't going to make the same mistake and let them tell me to cancel and re-order the item (pretty sure they were advising me to do this because then in their system it makes it look like it was all my doing, and not caused by their errors). This time I demanded for them to keep the order active and to contact me when they knew for a fact my item was at the fulfillment center and my order could actually be confirmed for real delivery. So, I had a third delivery date set, this time with the scheduling department verbally confirming to me that "the item was at the center and ready to go on the truck for the white glove delivery, and the the new date would be Friday October 14th. They said just like the other 2 times that I would receive a phone call from the delivery team. That call for the third time never happened. So here I am, today on October 14th, the date of my 3rd re-schedule, and MY ITEM NEVER GOT DELIVERED. I called scheduling frustrated asking where my item is and why this keeps happening and I had 3 employees transfer me to departments that dropped the call, 2 employees transfer me to "The Hub" but the number is disconnected, and 1 other employee give me the number for "the hub" only for me to call that number to discover it is just a different number to the scheduling department I had been dealing with the whole time. I asked to speak to supervisors or managers and was told there arent any. So I contacted Pottery Barn thru a different customer service #, and they told me that someone at the Distribution Center absolutely keeps messing up, and that they had made a note on the most recent time that my order was "shorted" and never actually arrived (which means the people who told me the item was confirmed there lied to me), and that in order to re-set my delivery date the DC (distribution center) placed the order as "needing replacement" so that the order would re-start the clock AGAIN. This means that the Order was restarted for a 4th time! And no one even thought or bothered to call me to tell me! They were going to let me wait around all day again for a delivery of a piece of furniture that they never even had at the center! I only found out because I called them demanding answers! Now they are saying my item will get delivered at the end of November! No doubt they are going to keep doing this to me, I have 0 trust in anything they say and absolutely expect this to happen again and again. My credit care was already charged the full price + white glove delivery on September 23rd despite having no delivery or any kind and nothing but lies and mishandling. I asked for them to cancel my order and they say they cant cancel the order and refund my money because the order is in a part of the process where they cant do that!?! This is the WORST company I have ever dealt with for anything ever! I only ordered 1 item, and they cannot even handle that. They lie, misdirect, hang up on you claiming they are transferring you and give you incorrect numbers to call for problem solving. Worst yet is that the item I ordered and have had to keep re-scheduling based on the companies lies, is now $500 cheaper online than when I ordered it! Since they won't refund me my money or cancel the order, I asked for a credit for the price difference at least and they said they dont do that! This company should be investigated and shut down if this is how badly they do things. Meanwhile, I can get anything off Amazon for Same day or Next day delivery without issue and Wayfair and Target and other companies can get you most things in a few days. Functioning at that level isnt hard, almost everyone else does it just fine, but Pottery Barn and their awful departments and fulfillment centers will charge you thousands and keep you waiting around for months missing work expecting deliveries that will never ever come, and keep lying and kicking the can down the street on solving the issue. They won't admit to there being any back order issues or anything, they will just let their customer deal with their failure in operation. TERRIBLE company, I will never ever use them again and will share my experience with everyone I know so they won't either. 4 chances to get it right, and they made the same mistake (and lied about it/wouldnt contact me to let me know there were issues) 4 different times. Im fairly convinced this will happen again in November and I am never going to get this item, despite the website still selling it and saying it is in stock, and despite the company confirming the item is there in person and ready to be scheduled for delivery. Awful, Awful, Awful, if you are reading this and the other reviews on here you've been warned!

I placed My order in aprill 2022 The delivery date was set for May 25-30 On May 2 the delivery changed due to the Bed being back ordered. I called customer service concerned that the delivery would not make its original delivery window and we are relocating. The agent told me they had no date for the backorder delivery and I should change the address now so we can receive in our new home. I changed the address and was assured by the delivery Hub my furniture would be held at LAX until the bed arrived. And so the nightmare begins... The Delivery Hub in LAX received the Bed June 6. Unfortunately the rest of the furniture wasnt held at LAX as promised, it was shipped to SFO due to the original agent NOT changing the address as promised! 4 of the 6 pieces were now ready for delivery to my old address. I called to get this straightened out... The agent told me the change of address mucked up the order and the original agent did not do it correctly... TMI? The agent assured me He would take personal responsibility and get my order shipped back down to City of Industry as soon as possible, he assured me he was emailing the hub as we were speaking... two weeks later... I called to find out if the furniture was ready to deliver. The agent at the delivery hub assured me all the furniture was in the city of industry and booked an appointment. One week later (end of June) txt message received Delivery is on its way... two ours later... Delivery is still on its way... Window passes. I check the tracking... DELIVERY CANCELLED! No call No email No txt. Time off work to receive, Fruitless! Called the hub... Delivery left on dock due to bed frame was not with the canopy so delivery could not be performed! HUH? The agent assures me all the furniture and mattress are ready and together so we rebook the delivery... one week later... Time off work again. The delivery arrives with just the bed! I call again. Agent tells me the other furniture has not arrived from SFO. Assures me it is on its way and I will be called as soon as it arrives. Agent assures me ETA Two days... no call back. Two days later I call back... Agent assures me all the furniture and mattress are on location... We book another appt. One week later... Time off work... Delivery shows up with TWO of the 5 pieces! Boxes are labeled with 1 of 5 and 2of 5. I ask the driver where the other 3 pieces are, he informs me he was told to take the 2 when he inquired at the dock where the other 3 pieces were! I called again... The agent tells me as they are reading my numerous issues with this order, " Oh wow, that change of address really messed this order up. It was done wrong from the beginning but I'm going to take the lead on this and email the Hub to get this furniture to you. I will give you a call back this afternoon with a resolution!" No call back so I called again. Another agent tells me as she is reading. "Your furniture is in SFO not City of industry." I am fuming at this point. I am finding it hard to believe anyone so I ask for a supervisor, Canned response is I can have her call you back. I demand a supervisor 3 more times knowing call backs have NEVER happened! Agent puts me on hold and transfers me to a "supervisor" who without taking a breath tells me all of my furniture is in the hub and we are ready to deliver! We will be in Foster City next week, Thursday... Exasperated I interrupt her... My furniture should be in the City of industry NOT SFO If you read the numerous notes on my order your would understand My over $8000 order should have an address change due to the bed, Which I now have, was put on backorder. Talking over me the "supervisor" assures me she knows what she is talking about and the Furniture is in Transit back to City of Industry... She assures me SHE WILL CALL ME BACK... no call back... two days later... I call back... Another Agent Tells me 2 of the 3 missing pieces are in the City of Industry but the mattress is no where to be found. I request the 2 pieces be delivered asap and for her to please find the mattress! She schedules the 2 pieces for one week later (July 21) I take another day off work with her assurance she will call me back if there are any issues. No call back... day off work... Txt comes through with "YOUR DELIVERY IS ON ITS WAY" I track the delivery. No one calls. At the end of the window. I check it again... DELIVERY CANCELLED! OMG! I call again... Agent tells me the furniture was not on location and could not be pulled! HUH? Agent assures me she will email the hub. I assure her "thats been done before" She assures me she will call me back. I assure her "Ive been told that numerous times" I told her I want my furniture I have been paying for for over a month. She repeats her canned response... I will email and I will call you back... I am beyond frustrated. I repeat my request for her to tell me where my furniture is at this moment. She hesitates and tells me it is in the City of industry waiting for the Mattress. I ask her where the mattress is. She responds with "it doesn't appear on my screen so I don't know" HUH? I ask her to deliver what she has asap... I am paying for furniture you appear to be holding hostage waiting for a mattress that you cant find! This is unacceptable! I want my furniture. She responds back with " I will email and call you back. UGGGG! 1hour later... I call back... Cancelled the mattress and requested the 2 pieces be delivered! Again. Agent: I will email the hub. Call you back... Me: I want the mattress cancelled now. Agent: please hold... Agent: I see here you have an apt for delivery scheduled for tomorrow July 23 Me: HUH? Agent: The 2 pieces of furniture are here and scheduled to be delivered tomorrow. Me: I don't know anything about that Agent: I can get those 2 items to you and email about the mattress. Me: for the 3rd time... I want the mattress cancelled! Agent: Give me a minute... She recites to me the cancellation and the refund amount. I then ask her to set an appt for the last 2 pieces of furniture. She tells me "I will have to make sure they can be scheduled, I will email the hub to confirm and call you back end of day" Exasperated I ask her about the appt she told me was scheduled for tomorrow July 23? She repeats her canned response... At this point. What's the use! I am and have been paying for very expensive furniture Pottery Barn/Williams Sonoma Are NOT delivering to me. This is an incredibly broken system, putting all the owness on the customer and never following through or following up! For all of it's "customer centric" claims Williams Sonoma/Pottery Barn should look into the meaning of their claims and the behind the scenes mayhem.

In this store there is way tooooooo muchhhhh pottery and nottttttt enough barnnnnnnnnnnnnnnnnnnnnnnnnnnmnmnnnnn

I shop from them all the time. Love the selection

Pottery Barn has really nice summer items.

Finely I found a bed for me on Pottery-Barn and their rates are very reasonable.

NO CANADIANS ALLOWED!

Have used it many times but could do better

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