My last official email due to lack of communication within your own team of operation or warehouse or between delivery agent and packaging department. I have all the proof where in most of the orders either you took returned the product or else denied to delivery at last moment.

You always regret what you're doing with false information and advertisement that you have the product. But in the end of the ast moment the scenario changed.

With an example of one of the cases where the delivery man came on its electric scooty having a total of three bags of my ordered items and rest one of others. He didn't has any option to take one another order or big 50 or more than 50 littre bucket. As a result he said sir the bucket was not provided and it's out of stock the supervisor said the same over the call.

Hence, returned complete order. I contacted one of your agent and she said the order can not deliver with this order and I can place another order if I can see on a page. She also said she can not write anything back to me in written over an email because she has not assign any email id nor her department has any.

I tried to contact with her supervisor and now scenario changed he said the product is out of stock. I said I can order but he said it's out of stock (OOS). Hence, to proove I placed an order and he surprised. Now he confirmed from warehouse and said it's OOS. Within the call the price of this specific product got hiked upto 1400+. I share this scenario to him and with his backend ir technical team or else on its own he reverse the amount of this product to the last price at what I ordered.

Surprisingly he is not accepting that price was changed by the team and hence I started a chat and shared screenshot with no success because he didn't want to accept. So, I ended up with this guy as well and hanged up the call.

Now, due to their internally escalation and my order amount was in their custody. They get back to me and called with two different lady/girl and one person and try to understand the same complete scenario again and again with no success. All are providing generic responses and explanations.

From the time this first incident was happened to me I placed many orders of the same product and mobile app, my laptop/pc allowing me to place an order without any hurdle. This order will get rejected during the last hours of its packaging after seeing my name and account. Still available but all agents saying the item is OOS or has technical issues.

If you're right then you should inform this on any of the following: social media, newspaper, Television, at your app, at your websites or any other where customer usually visit because whenever it's call of customer to return, escalation, payment, refund, Complaint etc you use your own made policies to protect yourself. So where is customer's rights. Can you confirm if the customer has free time, money, mind, energy, person, asset to waste on you and for your policies and business and negligence?

What's the customer's fault when he paid always in advance and try not escalate the cases, take minor damage, burst, open package after paying full amount with close mount. Should the customer run round and round due to your negligence and bad habits? Is this kind of customer's service and support you provide to your customers to run your business or else your business is at now top notch and no one is competitor against you inside the market to provide more customer centric service?

The great thing is if customer faced such obstacles due to your business operation and management fauilure he can't cancel with proper resons because he has no option to select instead to cancel the order showing that customer wants to cancel his order on his own choice without any issues. Secondly, you don't have 1800... or 1860... free call. He has to spend his own hard earned money to cry in front of you over a call to explain all the things from scratch and without any success. Because you always says next time this will not happen but actually due to practice you have it happens.

Customer use online or e-commerce business due to lesser time availability and his own ease but with such frequent breakdowns and repeatedly hurting scenario really harass the customer and insult him or her.

I attached few of the evidence for you to check how Bigbasket (BB) run its business. If needed will provide you more for sure with proof of its genuineness.

Here is the link of drive to check few of the evidence:
https://drive.google.com/drive/folders/1JDLZzL5zbHAGj653yXQobh524mNhybhl