TERRIBLE CUSTOMER SERVICE!

I hate that I need to post a bad comment, but tonight I just had THE WORST experience with a purchase I made online from bebe.com. I ordered "Satin & Lace Detail Pants" (100$) and after 8 days I received the pants, but not the ones I ordered. I NEVER EVEN TRIED THEM ON but decided to return them in the store near me and save the $7 return cost. I know $7 is not a lot but I personally was thinking this will be the faster way to get my money back so I could get the pants ordered. Also the option of returning of the pants to the store was listed on the receipt. I WAS TOTALLY WRONG.

When I returned from vacation the pants were received on March 3rd. Exactly the next night my husband tried to return the pants to the store in Burlington mall. He had talked to the lady who said to him the pants are in new and unworn condition but right exactly before they process he realized he did not bring my credit card so they could'd do it. Keep in mind, I had never tried them on previously.

He came back tonight and the lady there said the pants were used and there is white mark inside them and she can't return the money because they are unsellable condition. I will reiterate, this is literally how I received them.

I called the lady in the store who said that she is the manager, but she didn't want to say her full name, just Carissa. After I explained to her that I never tried them on, that this is not the pants that I even wanted to buy, she again said she will not return my money. The day prior, the manager even said that she would've returned them however this other girl Carissa made the situation personal and decided not to return to them. I asked if she thought I am a liar because I clearly said I NEVER PUT THEM ON.

Maybe I was rude, but I refuse to be polite when there is something so inappropriate. As the customer, I purchased the pants from bebe and when they send me a wrong and defective product, I believe I should receive an apology.

This was absolutely terrible experience and its really sad for a good brand like bebe. Because of unprofessional customer service like this at the Burlington mall they lost me as a regular customer. I never will order or buy something again from bebe.