On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Looking for a car rental deal? Join Alamo Insiders. Find discounts, coupons, and last minute specials from Alamo Rent A Car.
Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and friendly staff. Alamo ranks 10th among Car Rental sites.
We monitor reviews for authenticity
Outstanding experience start to finish; all Alamo personnel were professional and customer service gems; both at pick up and return.
Great experience quickest pickup I ever had easy drop off. They also called me and asked if there was any issues while I had the car. Car was clean and ready to go.
Thank you so much for your kind words, Pat. We’re thrilled to hear the pick-up and drop-off were seamless and that you felt supported during your rental. Cleaning and readiness are top priorities for us, so your feedback truly means a lot. - Lisa
Rented from Alamo at DTW. Fantastic experience. Best customer service from every employee! Way beyond expectations! Thank you!
Thank you so much for sharing your wonderful experience, Jennifer. We’re thrilled to hear our team went above and beyond to make your rental enjoyable. - Lisa
Simply put, at least in Indianapolis International Airpot, the Alamo team was every nice and efficient. Quick to give checkin, deliver the car, and dropping off the car.
Thank you so much for sharing your kind words, Boaz. We're thrilled to hear our team made your rental experience smooth and efficient, and we look forward to serving you again on your next visit. Safe travels! -Christina
Margaret Gilliam is a Gem. This lady is AWESOME. HER KNOWLEDGE AND CUSTOMER SERVICE SKILLS ARE UNMATCHED
Thank you so much for your kind words, Roy! We’re thrilled to hear Margaret’s exceptional service made such a positive impact on your experience. Your support means a lot to us! -Christina
Check in & return went very well. Really enjoyed the very clean newer vehicle too!
Thank you so much, Jon, for sharing your experience. We’re thrilled the check-in and return process flowed smoothly and that you enjoyed the vehicle. - Lisa
Alamo gets it, they get you in and out fast and efficiently.
No waiting for 15 to 20 minutes to process your paperwork. Alamo is leading the car rental pack.
Thank you for your fantastic review, R! We're thrilled to hear that you had a quick and efficient experience with us. Our team works hard to make the rental process smooth for our customers. We appreciate your support! - Christina
If you ever rent from Alamo look for Jeff he is freaking amazing. I give him a five star rating. He has great customer service. I had a great experience because of Jeff. He was quick to resolve any issue a problem I may have had. Thank you Jeff for your courtesy, your prompt attention and for just having a phenomenal smile and attitude! I'll give you a 10 star'n
Thank you, Shamicka! We're thrilled to hear about your fantastic experience with Jeff. Our team strives to provide excellent service, and it's great to know Jeff made such a positive impact. We appreciate your kind words and hope to see you again soon! - Christina
I had a bad experience with my rental. I got locked out of the car for hours with no one who could help me from Alamo
We're listening and would like to know more, Frank. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
A smooth experience to start off a vacation. A nice choice of vehicles that were clean and spacious. They even honored the second driver that AAA would've given us.
Thank you so much, Annemarie, for sharing your positive experience. We're thrilled to hear everything was smooth, and we hope to see you again. - Lisa
The vehicle was great, very clean and drove wonderfully.
However, the customer service is what won us over. Bria was the name of the woman working whenever we picked the car up. I had just lost my dad and was fighting to hold my tears in while waiting in line. Bria was so comforting and bubbly and was exactly the person I needed to interact with that morning. She went above and beyond to help with getting us a good vehicle and to make the morning as smooth as possible for us. She even came from behind the counter and gave me a hug when I told her what was going on. I will never forget her and her kindness during such a difficult time.
The drop off process was easy and seamless as well. Overall, a great experience!
Hi Torrie, thank you for sharing how Bria’s warmth made such a difference. We’re grateful to have been part of your journey and hope to continue providing comfort and care every time you choose us. - Lisa
Pretty good rental experience. There was pleasant staff members and I got the car at the airport with out a problem
Thank you, Mary, for sharing your positive experience. We’re delighted our team provided pleasant service and that the car was ready for you. - Lisa
The ease of pickup, cost and very pleasant return serviceman made this car rental a very good experience.
Thank you for sharing your positive experience. We're delighted that the ease of pick-up and friendly service stood out to you, and we truly appreciate your kind words. - Lisa
Great clean hybrid car, fast friendly service attendant who knew the cars and found one for my short legs and patiently showed me how to program it
Thank you for the wonderful feedback, Karen. We're glad you enjoyed the vehicle and found our team attentive and knowledgeable. - Lisa
Desk was closed for check out, but a very coordinated and easy process was in place for Alamo customer to work with National. Return of vehicle to Alamo was smooth and effortless.
Thank you, Brian, for your positive feedback. We're glad to hear that the process was coordinated and easy for you. - Lisa
Great service I was like 16 minutes late because of traffic and they didn't charge me extra and I didn't need a credit card! I loved that definitely will rent again!
We’re glad to hear you had a positive experience, Madelyn. Our goal is to make things easy and enjoyable for our customers. We look forward to welcoming you back for your next rental. - Lisa
The car was brand new! I believe I was the first person to drive it! Also the gentleman who received my rental back was so genuine and kind. I didn't catch his name but it was around 3 pm on February 17. Lovely gentleman.
Thanks for good service, beautiful car and great price!
We're thrilled to hear you enjoyed the car and had a positive experience with our team, Mary. Your feedback about our representative at the return is appreciated. Thank you. - Lisa
I can't say enough what a great experience I had with Alamo at Dallas Love Field. To begin when I picked up my car late Thursday night Kimberly greeted me with a friendly smile assisting me with all my questions and provided me with a great rental car. She even gave me a slight upgrade from the vehicle I had originally reserved. The excellent experience continued far beyond imagined when I dropped off the vehicle I was greeted by Zachariah, the manager who was so kind and friendly, and we enjoyed a nice conversation together. He furthered the incredible experience by giving me an additional discount on my rental. Once again the service I received from picking up the vehicle to dropping off the vehicle was excellent. Thank you so much Kimberly and Zachariah!
Thank you, Melanie! We’re thrilled to hear about your great experience and the exceptional service from Kimberly and Zachariah. Your feedback motivates us to keep providing top-notch service. We hope to see you again soon! - Christina
Easy check in and check out, car drove well, good pricing, only issue was warning message for oil and filter change came on during rental period
Thank you for your fantastic feedback, Terry! We're glad to hear you had a smooth check-in and check-out experience. We appreciate your note about the warning message and will look into it. Safe travels, and we hope to see you again soon! - Christina
I can't say enough good things about my recent experience with Alamo Car Rental! After picking up my vehicle, I unfortunately discovered some issues the next morning – a completely dead battery and a power steering fluid leak. I was understandably concerned, especially since this was such an important trip: I needed a dependable car to bring my second child into the world and welcome our new baby home safely.
I returned to the Alamo terminal right away and explained the situation to the team. Managers Nye and Emad were absolutely outstanding – they listened attentively to every detail of my concerns, showed genuine empathy, and took immediate personal ownership of resolving everything. They handled the vehicle inspection and replacement swiftly and professionally, ensuring I drove away in a perfectly reliable, ready-to-go car without any further hassle.
Thanks to their incredible care and quick action, I was able to focus on what truly mattered: celebrating the arrival of our newest family member. Alamo didn't just fix a problem – they delivered peace of mind and made a stressful moment turn into a smooth, positive one.
Huge thank you to Nye, Emad, and the entire Alamo team for their outstanding efforts and customer-first attitude. You made a big difference during one of the most special times in our lives. Highly recommend Alamo – they're the real deal when it comes to great service!
Thank you so much for sharing your experience, Charles! We're thrilled to hear that Nye, Emad, and the team were able to provide you with the support you needed during such a special time. Congratulations on your new arrival! We appreciate your kind words and recommendation. - Christina
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, thank you so much for sharing your wonderful experience. We’re thrilled to hear our team made such a positive impression. - Lisa