FragranceX
Questions & Answers

Hi Maria!

We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫

All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you.

Thank you for your patience and for trusting FragranceX with your fragrance collection!

My order came delayed I can understand that but one of the perfumes came broken and all spilled inside the box and the box totally open it was one of my favorites perfume I totally lost that one I ordered 6 perfumes the rest came intact but my PINK SUGAR I lost it need a refund or send me a new one please thanks, Maria Velez